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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,389 Reviews

1,389 Reviews of Heiser Chevrolet - Service Center

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July 25, 2022

Service was done in a timely fashion they notified me when my vehicle was complete and ready for pick up no surprises. More

by DAMMENTORP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jul 26, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 23, 2022

Keith did a great job with communication and trying to fix , Mike’s mistakes! I recommend Keith but don’t deal with Mike cause you would have a huge migraine and have to pay for more stuff that was not on More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Jacobsen
Jul 26, 2022 -

Heiser Chevrolet responded

Jessica, Thank you for your valuable feedback! We sincerely apologize. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

July 22, 2022

I bought new tires and had them installed. Mike in service took care to get me the right tires. Thank you! More

by Gina_mckenna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jul 25, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 21, 2022

Had transmission replaced and received vehicle back sooner than expected. Now I have puddles of transmission fluid all over my driveway . Called dealer and only got their voice mail. Left a message an More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jul 26, 2022 -

Heiser Chevrolet responded

Randy, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com so we can better understand what happened during your experience.

July 20, 2022

Good service and friendly staff. On time. Informed on progress. Car was washed and vacuumed. More

by jstruve952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Jul 20, 2022 -

jstruve952 responded

Good job

July 17, 2022

Just Amazing Customer Service! ! Highly Recommend Heiser Chevrolet for any service needs, love their sales department as well. More

by Boilersix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Jul 19, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 17, 2022

Thank you for servicing all our vehicles in a timely and professional manner. Always coming back. More

by mybenz_302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team
Jul 19, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 16, 2022

Mike C. is very personal and very easy to work with. He keeps me informed on how the work on my truck is going and there is never any hard sell! More

by NICKELSRA
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jul 19, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 15, 2022

Friendly, polite, courteous service every time. Mike in service greets me by name when I arrive. More

by TMarek10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jul 19, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 13, 2022

Deceitful to customers, untrusting/unkept promises of timeframes etc, poor communication among/within their team. More

by Nnnnnmttttt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Jul 19, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com so we can better understand what happened during your experience.

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