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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,389 Reviews
Call Service Center (414) 327-2300

1,389 Reviews of Heiser Chevrolet - Service Center

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August 05, 2022

Service personnel are polite and very professional. Everyone in the dealership does a very good job and I would recommend them to everyone. More

by RLGJEG33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Aug 08, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 03, 2022

I like the people who work there and I got good service so that's why I like it More

by MAXMAN924.DN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Aug 05, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 03, 2022

Changed my vehicle setting and didn't put stem caps on. Steering wheel and seat where greasy More

by CPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
Report | Print
Aug 05, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

August 02, 2022

Among other things, had service done recently that included replacing rear alignment arms. When I picked up the car, it very clearly wasn’t realigned. Driving was dangerous. When I called to get it fi More

by COLE.VANDERMAUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan Shulta, Keith Jacobsen
Report | Print
Aug 03, 2022 -

Heiser Chevrolet responded

Cole, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

August 02, 2022

Mike who handled my initial quote was amazing. Friendly and caring. The initial quote being off due to a stock change is always unfortunate, and honoring the initial quote would have been great. More

by Shannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Aug 03, 2022 -

Heiser Chevrolet responded

Shannon, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 29, 2022

Excellent service as usual. Thank you for taking care of all our vehicles and keeping us happy. More

by mybenz_302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team
Report | Print
Aug 03, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 28, 2022

I love Mike in service. Great customer service. Would definitely recommend this location. This is my go to stop when I need repairs. More

by SOBRIEN31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team
Report | Print
Jul 28, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 28, 2022

Thought for the most part it was ok. I would say the one thing I thought was strange was that my truck was not washed. Every time I have taken my wife’s car into Wilde Toyota it is washe More

by gary.kubasa
Recommend Dealer
No
Employees Worked With
Keith Jacobsen
Report | Print
Aug 03, 2022 -

Heiser Chevrolet responded

Gary, Thank you for taking the time to complete a review. We are sorry that we fell short during your last visit. I want to assure you that this does not align with our company standards or expectations. If there is anything you would like to share with our management team, please do not hesitate to reach out to our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com. We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 26, 2022

I love how they was fast and I like how friendly there where. I just love the environment More

by Geniqualewis45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Megan Shulta, Keith Jacobsen
Report | Print
Jul 27, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 25, 2022

Always honest with me and what needs to be done on my car.thank you More

by KIKISTAR1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Jul 25, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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