Heiser Chevrolet - Service Center

I hate giving a negative review but since I keep getting texts to give a review here it goes. I've always had good service here when working with Mike, but the last 2 times I've brought my car in and had to texts to give a review here it goes. I've always had good service here when working with Mike, but the last 2 times I've brought my car in and had to deal with Megan I haven't had good results. The latest visit was a disaster. Not only was I witness to an elderly man falling in the service area to which Megan did nothing except to say "that happens sometimes", as the gentleman had a huge unicorn horn growing on his head from the impact. She never even asked if he was ok. Myself and another customer were concerned and repeatedly asked him if he was ok and tried finding him a chair. I understand wanting to do your job, but your job is customer service and all that implies. The issue with my car was not resolved and when I asked for a good explanation I was told that the vibration from breaking was due to poor road conditions more than likely. (not likely since I've been on newly paved roads and it still happens, which I told her) She suggested and that I should find a Ford dealership that works on Fords. I was standing right next to a sign that states "All makes and models serviced here" as she told me this. I've always drove out of my way to come for service here, but I guess I'll go to a Ford dealership out in my area in the future. Kind of bummed since I've always liked coming in to say hi. I'd still recommend this dealership to people, but would steer them clear of Megan. Sorry, that's just how I feel. More

Always great to work with Heiser, but I was not informed at all what was wrong with my car. I had to wait to see the slip when I picked it up at all what was wrong with my car. I had to wait to see the slip when I picked it up More

Very satisfied with profesional care and customer service I recieved. Even your shuttle drivers were friendly. Thanks to Adam and your sales team. I recieved. Even your shuttle drivers were friendly. Thanks to Adam and your sales team. More

The repair of my Suburban took days longer than originally quoted and the price I was quoted was almost double when I picked my car up. The people were nice - but I won’t be going back originally quoted and the price I was quoted was almost double when I picked my car up. The people were nice - but I won’t be going back More

Team communicates well. Timely service. Valets have always been timely and friendly. The West Allis team does a great job of recognizing the need to get my car in and out Timely service. Valets have always been timely and friendly. The West Allis team does a great job of recognizing the need to get my car in and out since I’m in a wheelchair. More

Good work. Timely. Washed the car without asking. Pleasant people and nice surroundings. Clean area. Timely. Washed the car without asking. Pleasant people and nice surroundings. Clean area. More

I set up an oil change appointment online which was easy. The staff was friendly, but the appointment took about 3 hours. What’s the point of an appointment? Probably won’t come back. The staff was friendly, but the appointment took about 3 hours. What’s the point of an appointment? Probably won’t come back. More

Oil change shouldn't take 4hrs poor service and would prefer to go else where prefer to go else where More

Came in for oil change. Good service. I appreciate having work done as asked and not being pressured for doing extra maintenance not asked for. Good service. I appreciate having work done as asked and not being pressured for doing extra maintenance not asked for. More

Mike in service was outstanding as always. Took care of everything in a timely manner. Thanks Mike Took care of everything in a timely manner. Thanks Mike More