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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,388 Reviews
Call Service Center (414) 327-2300

1,388 Reviews of Heiser Chevrolet - Service Center

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November 25, 2022

The service dept couldn't repair my issue. A 2021 chevy express 2500 van does not come from the factory with a max speed of 75 mph. That's what they told me and they could not change that. More

by chevy express
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Jacobsen
Report | Print
Dec 20, 2022 -

Heiser Chevrolet responded

I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

November 25, 2022

Mike is always so kind and helpful. He understands the customer perspective. Besides, who can beat the reasonable price? More

by SHANEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Nov 28, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 24, 2022

Very responsive to get my car in for repairs and then kept me up to date on what was needed and how repairs we re progressing More

by ewanta33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
Report | Print
Nov 28, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 22, 2022

Service manager and sales manager excellent to work with and parts department gave me great service. More

by JIMYUST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Jacobsen
Report | Print
Nov 28, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 22, 2022

I have been using heiser for all the maintainace issues on my Cruz since I purchased it @this dealership. I cannot say enough about the excellent care I have received from Michael. I trust his judgment and More

by ginnyh08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Nov 28, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 22, 2022

The dealer ship is always clean, responsive, timely, and nice to work with for what I have needed done More

by B.P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Keith Jacobsen
Report | Print
Nov 28, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 22, 2022

Scheduled service for a recall fix on my Silverado. Everyone was very nice, expedient, and communicated well. More

by SSKEMPX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Megan Shulta, Keith Jacobsen
Report | Print
Nov 28, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 21, 2022

Guys did a good job getting me in, finding the tires I needed and getting me out. More

by tdolnik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Jacobsen
Report | Print
Nov 21, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 21, 2022

My oil change took 1 1/2 hours to complete. The cashier didn’t apply this to my GM Rewards. More

by WILLIAMKROMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Nov 28, 2022 -

Heiser Chevrolet responded

William, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

November 17, 2022

Good group in service department. They always remember me by name and take great care of me. More

by RMACHMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catanese, Megan Shulta
Report | Print
Nov 21, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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