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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,386 Reviews
Call Service Center (414) 327-2300

1,386 Reviews of Heiser Chevrolet - Service Center

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December 22, 2022

Oil change tire rotation on a vehicle bought there took 3 hours. Body Shop Manager was off and bottom line - took too long and service needed to be looked @ on the body never got done. More

by RUSTYMUSKYHUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catanese, James Priewe
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Dec 29, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

December 21, 2022

Ever time I bring my car in for service I'm always well taken care of More

by PALIIFUA73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maureen Ferguson-Calmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quinn Mihalski, Mike Catanese, Samantha Calmes, Service Team, PJ Geboy, Megan Shulta, Keith Jacobsen, Rafael Rivera
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Dec 29, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 21, 2022

Heiser Chevy has been very good at taking care of engine and maintenance of my Equinox More

by JBPukansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Jacobsen
Report | Print
Dec 29, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 19, 2022

Service was quick. The employees were friendly and helpful. The waiting room area was neat and clean. More

by denniswantsitall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Megan Shulta, Keith Jacobsen
Report | Print
Dec 20, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 18, 2022

The dealership does solid work at a reasonable price. Mike Catane is a great service rep. More

by EFRANZEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team
Report | Print
Dec 20, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 18, 2022

The service is always superior and the environment is welcoming and friendly. I enjoy coming to this dealership More

by ABIGAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Dec 20, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 14, 2022

I was most pleased at the service accommodation and same day response/ performance for my unscheduled oxygen sensor repair. More

by JON58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Megan Shulta
Report | Print
Dec 16, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 13, 2022

Very courteous and well-informed it was very clean and they didn't outstanding job on checking out my vehicle and I'm definitely going back to have my oil pan gasket fixed reasonably priced More

by Dg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Dec 16, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 13, 2022

Dropped off for oil change at 9am and came back at 4pm and they forgot it in the lot. Had to wait until hour while they finally did the oil change but never rotated my tires or gave me the report card on More

by jschmidt
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Not sure their name
Report | Print
Dec 16, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

December 11, 2022

Great service, great people and friendly people. I feit they were there just for me because the way I was treated. More

by BLOOMERMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Megan Shulta, Keith Jacobsen
Report | Print
Dec 16, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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