Back

Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,385 Reviews

1,385 Reviews of Heiser Chevrolet - Service Center

Sort by
June 12, 2023

Got my problem and fix other problems that is ruining better than it running for. A long time More

by dswiertz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
Jun 19, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 12, 2023

Did not order part and did not have vehicle repaired in a timely fashion. This is not the first time, we will be getting service elsewhere. More

by GENJINEER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Jacobsen
Jun 20, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

May 29, 2023

As I pulled into the dealership lot I knew I would have a good job done on my Auto. I was chatting with another man when we were both told our cars were ready to go. The timing was good and so is my car. More

by MYLES139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Megan Shulta, Keith Jacobsen
May 31, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 28, 2023

Keith explained my benefits and performed the service quickly. I asked to have my Impala washed after the service. Keith arranged for the wash and I was on my way home. Megan was quick closing the order More

by Thomas C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Megan Shulta, Keith Jacobsen
May 31, 2023 -

Heiser Chevrolet responded

Thomas, We are thrilled to hear that you’ve enjoyed your experience with Keith and the Heiser Service team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 25, 2023

They failed to notify me of my problem, I had to call at the end of the day for an update and the problem was never resolved More

by ewschuelke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Shulta
May 31, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

May 22, 2023

I was not notified of accurate information about my vehicle. I also was not notified of any updates. I was told that I would be called about updates, but ended up having to call myself. More

by Bsomone81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Shulta
May 23, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

May 16, 2023

The service received was done in a professional manner. Troubleshooting the worked needed was performed with expert care. More

by craigs douglas743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
May 17, 2023 -

Heiser Chevrolet responded

Craig, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

May 15, 2023

Great people Really took care of me. Quinn negotiated with GMC ona known problem and it significantly reduced my over cost. More

by joeb40_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn, Megan Shulta
May 17, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

May 09, 2023

I have had back to back poor experiences. I feel completely let down by the lack of service and coordination. I keep getting surveys… like the knife is still in me and you are just twisting a More

by GEORGE.KONKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team, Megan Shulta, Keith Jacobsen
May 11, 2023 -

Heiser Chevrolet responded

George, . I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

May 06, 2023

Took the time to listen and carefully performed services, covering fenders and avoiding any potential damage!! More

by ROB_THOM
Recommend Dealer
Yes
Employees Worked With
Armando and Ben
May 11, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

...
57
...