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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,385 Reviews

1,385 Reviews of Heiser Chevrolet - Service Center

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August 23, 2023

The absolute worst. The biggest money hungry dealership. Lack professionalism and honesty. Recommend going elsewhere More

by Hloosen26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team, Keith Jacobsen, Jerold Cunnignham
Aug 23, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

August 23, 2023

Communication is the key explain all details so it won't become miss understanding on what have to be done More

by VERTICEPIPHUS
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Asha McDaniel
Aug 28, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

August 22, 2023

It looks like a ghost town, with the lack of new cars. The service is ok, but sometimes a little behind. But very professional and friendly and they sometimes explain the delay, but it maybe because it ge More

by GMICECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Jacobsen
Aug 23, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

August 21, 2023

Wrong Miles put on car before leaving on my paperwork and I was worried if I actually got a thorough check on my car for safety or were wheels actually rotated very short staffed or behind More

by kvannettie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Jacobsen
Aug 23, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

August 20, 2023

I have had car repairs and body repairs done here and been very happy with se ice provided. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Arndt, Asha McDaniel
Aug 23, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 19, 2023

Always the best service, attentiveness and courtesy. Highly respectful, and actually make you feel like you're part of their Chevy Family. I appreciate going to Heiser knowing it'll be a care giving co More

by baronlwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Keith Jacobsen
Aug 23, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 18, 2023

I go to Heiser for all my cars My 2 sons do too! ! & now my granddaughter ♥️ Best customer service ever! More

by sandyp701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Keith Jacobsen
Aug 23, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 18, 2023

Heiser is clean courteous personnel friendly on time and very professional. A pleasure doing business with them. More

by B.SEEFELD91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Jacobsen
Aug 23, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 17, 2023

Horrible. I had a safety recall that was not completed. They never told me. I had to call and ask why it wasn't in my paperwork. I was told the campaign was cl More

by hwestog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Jacobsen
Aug 23, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

August 17, 2023

If it wasn't for Jerold , I would have taken my business else where. Poor customer service from Megan. Very unprofessional in answering the phone by female's answering the phone like there speed reading a s More

by t.v.ent.17th
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic I waited a week for? He never spoke to me? Wow , Jerold Cunnignham
Aug 28, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

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