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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,385 Reviews

1,385 Reviews of Heiser Chevrolet - Service Center

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August 31, 2023

The service staff at this dealership is top notch! They take care of everything I need on my off brand vehicles. They have some new advisors, but you can tell they care. More

by PETECOONEY85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Schallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m bummed I forgot his name, but the guy that sits in Mike’s old desk was great!!!, Quinn Mihalski, Service Team, Megan Shulta, Keith Jacobsen, Rafael Rivera, Asha McDaniel
Sep 05, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 30, 2023

Dealer should be reported to BBB. Went in for regular lil change, and was recommended to get tires and brakes replaced. Brakes and tires had been replaced only 6 months prior. Checked More

by jack.geiger2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Jacobsen
Sep 05, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

August 30, 2023

Very courteous and knowledgeable stuff. We didn’t feel any pressure but faced very respectfull stuff. More

by ansit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan McGee, PJ Geboy
Sep 05, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 29, 2023

Car was completed same day as expected. No unexpected costs or surprises found. Great friendly service More

by MNUSS84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Mihalski, Megan Shulta
Sep 05, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 28, 2023

Cunningham provided terrible checkout service. Tried to charge me twice as much as quoted, checked personal phone multiple times when assisting, did not provide receipt until I asked for one, and More

by SMCCALVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cunningham (unsure of first name), Megan Shulta
Aug 28, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

August 24, 2023

I have been having a lot of issues with the service department in both scheduling & follow up & ability to properly evaluate my car More

by DANSUe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Shulta
Aug 28, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

August 24, 2023

They got me in and out on a timely manner. Keep up the good work More

by abpike723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Jacobsen, Jerold Cunnignham
Aug 25, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 23, 2023

The Heiser team provide the service work they stated they would in the time frame indicated. More

by merkelfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asha McDaniel
Aug 23, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 23, 2023

The fuel pump went out on our 22' Blazer, and Ayesha McDaniel was able to get us in and get it replaced within one day with no appointment. This was a real life saver, not having to wait an extended per More

by jasnhmke89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Megan Shulta, Keith Jacobsen, Ryan Koch, Asha McDaniel, Jerold Cunnignham
Aug 23, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 23, 2023

Aeysha was courteous, attentive, while keeping me informed about a mechanical concern I had as well as explain the need for new tires. What impressed me is the options she gave me with some suggestio More

by ZIELKEJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asha McDaniel
Aug 23, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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