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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,385 Reviews

1,385 Reviews of Heiser Chevrolet - Service Center

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September 10, 2023

Very knowledgeable and courteous team. Made me feel important and a valued customer. Appreciate the Heiser team! More

by CHAD_ELLIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
Sep 11, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 10, 2023

Not as good as it used to be. Not as friendly. Did not call back as they said they would. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Sep 11, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

September 10, 2023

I was pretty disappointed at first, because I had a scheduled appointment and I brought my vehicle in that day and it was there for 3 hours to be told they wouldn't be able to get to it and I would nee More

by AUDREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Jacobsen
Sep 11, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

September 09, 2023

I would like to give kudos to Andy, the body shop manager for the excellent customer service provided to me. He went above and beyond to make sure I was satisfied with every aspect of my experience eithe Hei More

by WEBBERMELI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy in the body shop
Sep 11, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with Andy and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 09, 2023

Great job when I get my car serviced. Cars are priced good and work well More

by ROB_CONTI_JR123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Sep 11, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Sep 11, 2023 -

ROB_CONTI_JR123 responded

Thank you for your service!

September 08, 2023

Oil change and tire rotation took over an hour with no car wash. I have had better service. More

by docjohnfm
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
Sep 11, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees.

September 08, 2023

I was very impressed by the efficiency & courteousness of the maintenance staff, especially the manager, Quinn Milhalski. I will definitely bring my vehicle back for any maintenance issues. More

by rockoutroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Mihalski, Service Team
Sep 11, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 08, 2023

They always do what they say at a fair price and on time. Always a great place. More

by PPRILL601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Mihalski, Asha McDaniel
Sep 11, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 08, 2023

I brought it in 3 months ago to fix a check engine light and paid a diagnostic fee, but they did not correct the issue. Since then I have brought it in 4 more times and have paid over $1400 dollars and they More

by lenny53207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerald Cunningham , Asha McDaniel
Sep 11, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

Sep 11, 2023 -

lenny53207 responded

I have forwarded the latest email from your service department to Rafael.

September 07, 2023

Very helpful. Asked good questions about what my needs were, what I thought needed looked at and fixed. More

by duane.fountain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asha McDaniel
Sep 11, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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