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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,385 Reviews

1,385 Reviews of Heiser Chevrolet - Service Center

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September 25, 2023

Too busy to get in for service. Drop vehicle off and it doesn't get looked at. When work was completed, the piece was damaged now taking a while to get in for the repair to be redon More

by Ki Abe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Shepard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Jacobsen
Sep 26, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can discuss what happened during your experience.

Oct 03, 2023 -

Ki Abe responded

Service Manager Quinn Mihalski is no longer with Heiser Chevy. What would the next suggestion be?

September 24, 2023

They were able to take care of my issue as by great customer service. Will return More

by frankpatek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Megan Shulta, Keith Jacobsen, Ryan Koch, Asha McDaniel, Angela Resa, Hadeel Abujaber
Sep 25, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 24, 2023

Very prompt service. Nice people and atmosphere. Always get me in and do a good job. More

by Sher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Sep 25, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 23, 2023

Keith has been great to work with and gets the job done! !! He is conscientious, respectful and friendly. I do get the sense that Heiser (along with many other companies) is having a hard time finding help More

by JACKSPLACE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Jacobsen
Sep 25, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 23, 2023

Oil change took over double of the time they told me it would take and oil was all over the driver door from the persons hand that was working on my vehicle. Also no information was given to me on how the More

by FRANKNBEANS03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Shulta
Sep 25, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can discuss what happened during your experience.

September 22, 2023

Good quality work, products and service. Excellent new tire purchase program with Guarantee price match for new tires. More

by johngrocco
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Hadeel Abujaber
Sep 25, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 21, 2023

It's been a pleasure to work with them. They do good work and keep you up-to-date. More

by ONEIDA4978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asha McDaniel
Sep 21, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 21, 2023

Only did business with the service department. Everyone I spoke with was kind, courteous, and professional. More

by warrenthebrickie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Angela Resa
Sep 25, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 20, 2023

Thorough, professional, communicative, attentive, take time to explain concerns, listens to customer concerns, punctual on service appointments More

by sjpetricek21
Recommend Dealer
Yes
Employees Worked With
Asha McDaniel
Sep 21, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit

September 20, 2023

They returned my 2022 Camaro with the bumper, taillight and rubber real not properly secured. Did not return my calls or emails. Misdiagnosed the issue with my vehicke, was told repair was not waranty cove More

by jairo0817ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Sep 21, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can discuss what happened during your experience.

Sep 22, 2023 -

jairo0817ramos responded

Unfortunately, I've called Service Manager Quinn Mihalski and left a voice message to discuss my concerns prior to writing my review and I was never contacted. To attempt to contact again, after numerous unreturned calls, is the definition of insanity.

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