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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,385 Reviews

1,385 Reviews of Heiser Chevrolet - Service Center

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October 08, 2023

On time appointment. .....oil change took a little longer than expected/past experience.. I guess xxxx happens. A plus for this location is that Oscar's Frozen Custard is More

by SLTALATZKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Resa
Oct 09, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

October 07, 2023

It took me over 2 hours for an oil change and tire rotation and no communication with the slow service that was going on! I would have dropped off my car and went to work if I knew that. Thanks for co More

by RJBRAUN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Shulta
Oct 09, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

October 05, 2023

Service was quicker then expected. Always in and out when service is scheduled. Very pleased with service center. More

by BRYCEBW1131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Megan Shulta, Hadeel Abujaber
Oct 06, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 05, 2023

car was into the body shop for a left rear mirror replacement and had exceptional treatment by Andy More

by maroth926
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Andy in Body Shop
Oct 06, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 02, 2023

My last visit was fine, but since I bought my Malibu back in 2018 I have had more then a few issues with my car. Everytime I brought an issue to upper management via a service person,email or a personal phon More

by BJANK88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quinn Mihalski, Samantha Calmes, Angela Resa
Oct 05, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

October 01, 2023

I appreciate how thoroughly they address my concerns about my Chevy Volt. It is probably the best car I have owned and they are helping me keep it paperly maintained. More

by KGARTUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Keith Jacobsen
Oct 02, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 29, 2023

I could not ask for any better car dealership around Wisconsin. You guys are the best keep up the good work. More

by mikejrkachelski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Elertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Geboy, Megan Shulta
Sep 29, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 27, 2023

Had a great experience. Will be back anytime. I need something done. Thanks for being there More

by robmitchell.8712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Resa
Sep 27, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 27, 2023

Great service I received at the service center, very friendly and knowledgeable about my car! More

by tiffanystaysirie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asha McDaniel
Sep 27, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 26, 2023

They were very customer service oriented. The parts ordered and arrived in a timely manner. They were installed quickly and car car looks good as new. More

by BENTLY.TURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Sep 28, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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