Heiser Chevrolet - Service Center

Didn’t hold my appointment time. Had 8am appointment and didn’t work on my vehicle until several hours after with no communication. Had 8am appointment and didn’t work on my vehicle until several hours after with no communication. More

Service, writers are anything, but friendly. Both those ladies were in a bad mood, and you could read it on their face and how they acted towards the customers. I got my work done at Holtz after Both those ladies were in a bad mood, and you could read it on their face and how they acted towards the customers. I got my work done at Holtz after walking out and I will never go back to you guys again. More

Went in for an oil change and they tried saying I needed a service for $4,000. Went somewhere else for a 2nd opinion and they said I didn’t need the service they had told me and that my car was in great sha a service for $4,000. Went somewhere else for a 2nd opinion and they said I didn’t need the service they had told me and that my car was in great shape. Called back to Heiser and was told someone would get back to me as to why I was told I needed a service that I in fact did not need…still waiting on that call back. It’s been a month. More

This Dealership and Service Center is friendly and very professional. Quality service from exceptional team. professional. Quality service from exceptional team. More

I brought my 2015 Buick Verano and 2. 4 L engine timing belt chain which I knew it needed an engine service department and diagnosed the vehicle without a battery in the vehicle. How they 4 L engine timing belt chain which I knew it needed an engine service department and diagnosed the vehicle without a battery in the vehicle. How they did that I do not know talking to the service manager and your general manager And they try to make me reason how they were successfully diagnosing an engine without a battery in the vehicle and also the service department never gave me any cost of what it would take to fix the car other than the fact that it needed an engine, which I knew that when I had the vehicle towed out I will never bring any of my Gentel motors vehicles back to this dealership for any type of work. Thank you. More

The service was great and so was my trip to home and back. The work was done in a timely manner. back. The work was done in a timely manner. More

Awesome service! !! My vehicle was picked up from my job, serviced and returned before the end of my shift!! !! My vehicle was picked up from my job, serviced and returned before the end of my shift!! More

I always service my 2016 Chevy Equinox at Heiser Chevrolet and normally I would rate it 5 stars, but this last visit I had a uncomfortable experience. I was scheduled for an oil change and when the Chevrolet and normally I would rate it 5 stars, but this last visit I had a uncomfortable experience. I was scheduled for an oil change and when the recommended my filter to be changed I agreed to have it done. Hadeel stated my vehicle was done and after 1/2 hour or so she called me to come back because my filter was not replaced. I was worried because I wasn't sure if I had been driving without a filter. I will need to work with only the same service person next time. More

Good sales staff , pleased with purchase Good service department however I had to wait 2 hours for an oil change ! department however I had to wait 2 hours for an oil change ! More

The service department is terrible. For the amount of money that I spent on repairs you would think customer service would be priority. Not in this case. Heiser service department use t For the amount of money that I spent on repairs you would think customer service would be priority. Not in this case. Heiser service department use to be top tier, now not so much. I will no longer patronize this business nor will I recommend anyone to do business with them. More