Heiser Chevrolet - Service Center

Many personnel changes over the past several months. Challenging to adjust to new personnel and knowing who to go to, and who to trust with our vehicles. Challenging to adjust to new personnel and knowing who to go to, and who to trust with our vehicles. More

I’ve been going through Heiser for five years. Everybody’s always been wonderful and very helpful and I would stick with Heiser for buying a car any day. Sales person was nice always return my cal Everybody’s always been wonderful and very helpful and I would stick with Heiser for buying a car any day. Sales person was nice always return my calls right away that I left and the finance man was wonderful. I’m very pleased with Heiser. More

All the women in the service department ganged up on me when I tried to argue something when I tried to argue something More

Worst service I’ve had in years. I have to pay to pickup my car, you break my car and I pay to fix. Left stranded at work due to no driver to pick me up, after a 5 hour wait I have to pay to pickup my car, you break my car and I pay to fix. Left stranded at work due to no driver to pick me up, after a 5 hour wait More

Efficient, proficient and quick Excellent customer service and very good work. My car was clean no grease residual inside and car washed outside service and very good work. My car was clean no grease residual inside and car washed outside More

I was quoted $2500 to fix my back up sensor. I went to another location, and they were appalled by this quote. They fixed everything for $250. They also said it was the wrong sensor listed on th I went to another location, and they were appalled by this quote. They fixed everything for $250. They also said it was the wrong sensor listed on the diagnostic. I asked Chevy if they just ran a diagnostic through a machine or actually took off the bumper to look. She was condescending and said “of course my technicians looked it at it.” Obviously they didn’t, because it turned out that my the middle sensor was physically busted, and needed a $150 piece to fix it, not my left sensor like they reported. I also got a quote for the other $4500 of repairs that needed to be done, and another Chevy quoted $1900. Scammers. More

Horrible customer service,General manger also included. Unresolved issues. Terrible experience ever.Never will return Unresolved issues. Terrible experience ever.Never will return More

When I showed up for my appointment I was informed that weren’t accepting appointments because their system was down. There was no apology given, instead I was told I could call later and maybe they would weren’t accepting appointments because their system was down. There was no apology given, instead I was told I could call later and maybe they would be able to get me in that day otherwise I would have to reschedule. Maybe if your system goes down, when it comes back up you call the people that were inconvenienced and let them know if they can come back that day if there is room. When I stopped by later that afternoon all the employees were standing around doing nothing, the system was back up, and they had no cars to work on. I guess calling to ask if I was available to come back was beyond the customer service they would want to offer. Responded to an email from Cindy the service manager and I asked for a call to discuss my experience and I received no response. Doubt I’ll be back. More

Excellent work, done in minimum time. I will definitely go to them again, for major and minor repairs I will definitely go to them again, for major and minor repairs More

I have brought my car in for oil changes and charged different rates each time. The most recent oil change I had a low tire rear passenger. Tires were filled and no issues discovered. Few weeks after th different rates each time. The most recent oil change I had a low tire rear passenger. Tires were filled and no issues discovered. Few weeks after the same rear passenger tire was low again. A nail causing a slow leak was discovered. This means my tires were not rotated and they didn't find the reason for the low tire the first time. I do not trust this dealership. More