Heiser Chevrolet - Service Center

I recently brought my GMC terrain to be looked at because the check engine light was on. The Service department here is horrible. I had a 7:30 AM appointment, I dropped off my vehicle the previous day. I tho the check engine light was on. The Service department here is horrible. I had a 7:30 AM appointment, I dropped off my vehicle the previous day. I thought by noon, I would hear an answer what was wrong with my car. I tried calling about 1:00P.M. And the person answering just kept putting me on another call and re-answering the phone. This went on for a half an hour. I tried a couple more times with no luck getting through to talking to the service department. Finally about 4:00P.M. The service person Called me back and kept saying everyone here is new, I’ve only been here six weeks, There is issues with our system. I was so upset with the poor communication, I just had them change my oil and I went and picked my car up the following day, To schedule at another dealership to have my car fixed. When I went to the dealership to pick up, They couldn’t even accept my payment because their system wasn’t working. They took me to a different cashier, where the tech had to leave Into another department because the tech did something wrong on there end. My bill was $362 For an oil change and for them to look at my car, which I was told it would only be $200. At this point, I didn’t even want to argue with them. I just wanted to get out of there. I always had good service at many other Chevy dealers. I just moved near this location, I will need to buy a new vehicle next year, as well as two vehicles for my daughters turning age in the next couple years. They definitely did not win my business. I will not go back. More

I told the dealer I couldn’t pick up my car until later, they mentioned they would put my keys in the box to be picked up by 8pm I said perfect. I rushed back and got there at 7:45pm was knocking on the doo they mentioned they would put my keys in the box to be picked up by 8pm I said perfect. I rushed back and got there at 7:45pm was knocking on the door and they ignored me. Finally someone let me in and they mentioned they closed early - yet they told me before 8pm. Took them forever to be able to find my keys and it was not a good experience. More

Accomodating and prompt service was rendered, even without a prior appointment. Service rep was alert and proactive. without a prior appointment. Service rep was alert and proactive. More

I dont recall Nicole worked with Amy. Amy was great! Did not like the upsell session with finance guy. He kept telling monthly payments when i stated i was only interested in total cost. Amy was great! Did not like the upsell session with finance guy. He kept telling monthly payments when i stated i was only interested in total cost. Then he haggled me into sell me things at lower prices and make a offer. Would appreciate just getting best price and be done. When the haggling starts i lose all trust in dealership. If it was not for Amy being so nice and truck being exactly what i wanted i would have walked out of deal. More

Good work on my Ford Escape i brought in for cleaning and oil change i had coming oil change i had coming More

Everyone was very helpful and work was done in a timely matter. Had a good experience. matter. Had a good experience. More

Very nice and clean place nice customer service care team. I would recommend to anyone that drives a Chevrolet team. I would recommend to anyone that drives a Chevrolet More

We purchase and service all of our Chevys from Heiser. Service is awesome, Nicole takes great care of us and our vehicles Service is awesome, Nicole takes great care of us and our vehicles More

Good location for me. I find the price a little high for oil changes but what can you do. With your changed policy of not emailing coupons as in the past and expecting cus I find the price a little high for oil changes but what can you do. With your changed policy of not emailing coupons as in the past and expecting customers to check your web site is ridiculous. Hope you change that policy. You even stopped sending the mailers. They are the only ways to get a special price or be made aware of it. More

Great customer service will recommend him to everyone save me money on oil change and rotation on my tire save me money on oil change and rotation on my tire More