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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,385 Reviews

1,385 Reviews of Heiser Chevrolet - Service Center

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March 23, 2025

The best word to describe them is xxxx. Absolutely trash, especially the service department. They should be sued into oblivion. More

by tristbane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Taft
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Brister
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Myzska
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, We hear your frustration. Providing a positive experience is a top priority, and we're sorry we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Your feedback has been sent to the appropriate management and someone will reach out. In the meantime, please feel free to contact our Assistant General Manager Zachary Taft by phone at 414-328-2410 or by email at zachary.taft@heiser.com. Zachary Taft Assistant General Manager 414-328-2410 zachary.taft@heiser.com

March 22, 2025

Scheduled appointment for 5 days out. Upon getting there I was told that a part may have to be ordered, they were sure. I returned 3 hours later to pick up my vehicle and it still wasn’t More

by MCKELVEYJ37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas England
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your feedback. We want to apologize that you were not fully satisfied with your visit. Please, direct your concerns to our service manager, Matt Myszka by phone 414-328-2447 or by email at matthew.myszka@heiser.com. Thank you for your business. Matt Myszka Service Manager 414-328-2447 matthew.myszka@heiser.com

March 21, 2025

Effectively found the tire issue and took care of it efficiently and quickly. Very nice person to deal with. More

by MMOSINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Brister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Flores
Mar 21, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, We are so glad our team was able to help you out with your tire issue! Thank you for choosing Heiser Chevrolet to do business with!

March 21, 2025

The staff were extended helpful and friendly! They took care of all my needs!! Thanku so much!! More

by breunig.carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Elertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucus
Mar 24, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, We are so glad you found our staff to be helpful and friendly. We are proud of our employees for going above and beyond. Thank you for your business. We look forward to your next visit at Heiser Ford!

March 19, 2025

I was pleased with the service and explanation of the parts and the possible maximum costs. More

by bagab_7362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, At Heiser, we are committed to transparency with our customers. We appreciate your positive review reflecting these values. Thank you for your business.

March 16, 2025

They are top notch…excellent service, everyone I have meet there is friendly, helpful and treat you with respect. I will alway take my vehicle there for service. More

by MASTAKD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Brister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business. Happy driving! Matt Myszka Service Manager 414-328-2447 matthew.myszka@heiser.com

March 14, 2025

Great service. They were very accommodating. Service people were very polite. I definitely will go there again. I asked about a car I had seen on the Internet. Amy More

by cmslyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Elertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, We are so glad you had a positive experience with the Heiser Chevrolet team. Thank you for your business! Happy driving!

March 13, 2025

Amazing service and sales staff! ! Would recommend Heiser to everyone!! If you need a new car or an oil change, or something fixed. Go to Heiser!! More

by ASTERLS72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Schallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Arndt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Vicari III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Brister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Myzska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your kind words. We deeply appreciate your business. Thanks for choosing Heiser Chevrolet!

March 12, 2025

Everything was we don't do that, it's not our policy, you'll have to find for yourself... More

by Jeffrey.rice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Brister
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Heiser Chevrolet responded

Dear Jeffrey, Thank you for your feedback. We apologize that you had a negative service experience at Heiser Chevrolet. We want to assure you that at Heiser we always want our customers to have solutions to their service issues. It's clear that we failed here. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Matt Myszka at 414-328-2447 or by email matthew.myszka@heiser.com so we can better understand what happened during your experience.

March 11, 2025

Good service did a good job. I’m happy. I rate them highly Lucas England I gave him a five out of five rating More

by BBSWE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, We are so glad you are happy with your service at Heiser Chevrolet. Thank you for your business.