Heiser Chevrolet - Service Center

I arrived at 6:57am walked upto the service desk and service Manager say we open at 7am go back in your truck wait for the green light to come on and the door will open. The green light wasn't turned on service Manager say we open at 7am go back in your truck wait for the green light to come on and the door will open. The green light wasn't turned on until 7:01am and I drove in. Asha wasn't there Meghan checked me in and I was shuttled home. I specifically asked when this would be done when I scheduled it. 4-5 hrs was that answer. I called at 1:25pm so see when it would be done, Meghan said Asha was busy and she'd call back shortly. She returned my call at 2:38pm tell me my truck was done and shuttle would pick me up. Driver picked me up another service writer did my paperwork because Asha was busy and I was on my way. I was 1.25hrs late to work because of this! I would have setup a ride if I thought I'd be this late! Very disappointing! More

My rating is based on my experience with Heiser Ford. I purchased the car in October and it has been in out of Heiser Ford and Heiser Chevrolet for repairs the entire time. I purchased the car in October and it has been in out of Heiser Ford and Heiser Chevrolet for repairs the entire time. More

I was very satisfied with the time and the customer service All the sales people was very professional service All the sales people was very professional More

Quick and efficient tire fix and oil change Tire rotation was also excellent beyond compare was also excellent beyond compare More

If Cindy Robinson is the service manager, she treated me as if she was doing me a favor by not charging me for an error that Heiser made. She said, 'I won't charge you this time, but I won't do it again .' as if she was doing me a favor by not charging me for an error that Heiser made. She said, 'I won't charge you this time, but I won't do it again .' Her demeanor was unprofessional and uncalled for. Where is the 'good 'customer service?If you need more details on this entire repair situation, please contact me. More

Good experience but kept getting different quotes Different quotes for key fab and installing Ok Different quotes for key fab and installing Ok More

Does not appear to be concerned with client retention for services and sharing costly misinformation. services and sharing costly misinformation. More

Always prompt reliable service, the waiting room could use a little refresh it's kinda dark and dingy. use a little refresh it's kinda dark and dingy. More

The follow up is horrible and the appointment time frame aren't realistic. I shouldn't have to wait hours to get my vehicle back form a simple oil change, especially when I made an appointment weeks ago. Al aren't realistic. I shouldn't have to wait hours to get my vehicle back form a simple oil change, especially when I made an appointment weeks ago. Also, if I have an open ticket for a warranty, where's the feed back to let me know where we stand with CHEVY/General motors to resolve the issue. More

You crashed my vehicle when I was there for a 2 hour oil change. I didn't have my vehicle for 6 days. An absolute disaster of events. change. I didn't have my vehicle for 6 days. An absolute disaster of events. More