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1,405 Reviews of Heiser Chevrolet - Service Center
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December 19, 2014
Phenomenal Customer Service Hi have been to Heiser Chevrolet 3 times for general maintenance work and every time I have found the customer service to be EXCELLENT regardless of w Hi have been to Heiser Chevrolet 3 times for general maintenance work and every time I have found the customer service to be EXCELLENT regardless of which service rep I've had to deal with. Most recently I worked with Daniel Gandt and his communication and service surpassed expectations. Their Preferred Owner program is also VERY worth it. Sign up and you'll receive some great credits for future service and purchases. Highly recommended!! More
by Neajane
Employees Worked With
Mike Catanese, Dan Gndat
November 21, 2014
Excellent Service Mike Catanese, Service Advisor at Heiser Chevrolet has handled my service twice in the last month. I am extremely pleased with the service. Having b Mike Catanese, Service Advisor at Heiser Chevrolet has handled my service twice in the last month. I am extremely pleased with the service. Having been in the service industry most of my life, I realize that it is not easy to deal with people at times. Mike always seems to have that smile on his face. It is people like this that make people return again and again. Thank You Mike Catanese !!! More
by bertajon
Employees Worked With
Mike Catanese
August 24, 2014
Outstanding Friendly Service We have had such a wonderful experience with all involved at Heiser they made us feel like family. We had a service issue with our car that started o We have had such a wonderful experience with all involved at Heiser they made us feel like family. We had a service issue with our car that started over a year ago. We had this issue fixed we thought & the issue came up again a few months later. Heiser & GM tried diligently to fix the problem with the car. We worked with Quinn, Dan & Brian. After many hours of hard work & thought into this problem they were always considerate to us even when we got so discouraged & frustrated because they could not figure out how to fix this issue. GM made a decision this was not fixable and offered to buy back the vehicle. We took the offer & purchased another vehicle. This was a three month process from beginning of trying to fix it to the repurchase, to buying a new vehicle. We have never worked with such caring people in our life. We could not have asked for better service & people to work with. We are very very HAPPY in the end, More
by heicam
Employees Worked With
Other Employees :
Richard Brusky, Quinn Mihalski, Kristina Beck, Jim Fumo, Dan Gndat, Amy Plucinski
October 01, 2013
From start to finish, this was a good experience. Even though it was warranty work, Pete was very professional, explained things well, and the work was completed well before the time I was told it would b though it was warranty work, Pete was very professional, explained things well, and the work was completed well before the time I was told it would be ready. The driver was friendly and polite. The checkout was quick and the girl was efficient. I was very pleased with the experience. More
by broadway1015
Employees Worked With
Dan Gndat
September 15, 2013
The times table for getting the work done was off by over a week. Did not call with a status report after saying there would be one. Claimed that I was called but did not use the most recent number that was a week. Did not call with a status report after saying there would be one. Claimed that I was called but did not use the most recent number that was given to them. Estimate was off so the job ended up costing more money out of my pocket.Did not do what I asked did something other then what I asked at a level that was not satisfactory. When picking up the truck and voicing my displeasure of what was not done and what was done I received a condescending response. Saw the sales guy that sold me my truck and acted as though I had leprosy More
by billr52
Employees Worked With
Jim Lewandowski
September 12, 2013
Mike is a friendly and helpful person. He was all alone and things were a bit hectic but he took care of everyone. He answered all my questions, even ones I thought were "dumb". I had my first oil chang and things were a bit hectic but he took care of everyone. He answered all my questions, even ones I thought were "dumb". I had my first oil change on my 2013 Impala. When the car was ready, I paid the cashier and was told it was parked outside. It was raining very hard and Mike arranged to bring the car back in the garage, so I would stay dry. I really appeciated the extra service. I have been a Heiser customer for years and always recommed it to my friends. They have honest sales people, a helpful manager and finance people and a great service department. More
by jebisc
Employees Worked With
Mike Catanese
September 11, 2013
Everything was on time and the price was right. The service was thorough and done professionally. I will certainly come back when my next service appointment is due. service was thorough and done professionally. I will certainly come back when my next service appointment is due. More
by Delvan1
Employees Worked With
Dan Gndat
August 17, 2013
I have had Heiser body shop for years take care of my vehicles. Ted was my choice, but he has since retired. In 2011 I purchased a new 2011 Impala LT. The saleman was very nice and did not hound me after vehicles. Ted was my choice, but he has since retired. In 2011 I purchased a new 2011 Impala LT. The saleman was very nice and did not hound me after my initial inquirey of the vehicle. The staff at Heiser are great. Any questions or concerns that I have had have been answered swiftly. I have had several visits to the service department. Pete has taken care of my repairs on several of my vehicles ( I have 3 chevrolets presently). A freind of mine now comes to Heiser for service work on his Suburban that he bought from a nearby Chevrolet dealership after I recommended to him the freindly and fair staff at Heiser. Like myself, my freind was not happy with the treatment recieved at the other dealership. He mentioned to me how pleased he was with the service at Heiser. I am happy to say, Heiser keep doing what your doing, your firing on all cylinders. More
by pbagguley
Employees Worked With
Richard Brusky, Dan Gndat
August 16, 2013
Any problem we have had with our Equinox, both while in warranty and after, has been taken care of in a timely manner. If there was a question as to a possible recall problem, GM was contacted that day warranty and after, has been taken care of in a timely manner. If there was a question as to a possible recall problem, GM was contacted that day and a solution was worked out satisfying us. The new car purchase was very smooth without any high pressure calls from the salesman. A pleasure to deal with Heiser. We have recommended friends to this dealership. Chuck More
by chwdjw
Employees Worked With
Willie Lemle, Mike Catanese
June 26, 2013
Awful customer service. The manager told us our issue was our problem, not his. He was rude and cocky. We have had much better service elsewhere and will not return. We do NOT recommend this dealer. This w our problem, not his. He was rude and cocky. We have had much better service elsewhere and will not return. We do NOT recommend this dealer. This was our second poor experience with them and we have learned our lesson. More
by CoriAnn37
Employees Worked With
Service Manager
