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1,405 Reviews of Heiser Chevrolet - Service Center
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August 17, 2016
false promises, bad shuttle service, unorganized Brought my impala in for a recall repair and oil change. I was told the repair would take 3-4 hours so I scheduled my appointment for 8:45am because I Brought my impala in for a recall repair and oil change. I was told the repair would take 3-4 hours so I scheduled my appointment for 8:45am because I needed to leave for work by 3:10pm, giving myself over 6 hours time for the repair. I told the service rep who was organizing the shuttle rides that I just needed to be back by 3, he assured me that was fine. 2:30 rolls along and I call them to see if we were on track in case I needed to arrange for a carpool with a coworker, again I was assured it would be fine and the driver would be leaving shortly. Received a call at 2:48 saying the driver was leaving in 2 minutes. Well, cutting it close here, I live 12 minutes from the service center, but I would be alright still. Once the driver got to my house at 3:05 I was told we needed to pick up another passenger. I told him I was gonna be late now and his reply was "Uh-Oh". That's it. Get to the service center at 3:46, received a "thank you for your patience" and my bill. Now I'm out a half hour pay, received an attendance point, and am ineligible for our quarterly perfect attendance bonus. I could have set up a carpool easily but didn't bother to because I was told I would get back in time, thanks a lot Heiser, great customer service. More
by nthompson08
Employees Worked With
james
August 02, 2016
Rust under paint, paint peeling off. In Janurary (2013) they put a new quarter panel on my 2011 Silverado ( which I bought new there ) and painted it. Now the paint is peeling off by the In Janurary (2013) they put a new quarter panel on my 2011 Silverado ( which I bought new there ) and painted it. Now the paint is peeling off by the right rear wheel well, there is rust under the paint. They told me that it wasn't due to poor workmanship, but I don't think it was prepped right. They also told me it could be from salt on the roads. I only have 37300 miles on the truck. I took it to another body shop for an estimate and they said it wasn't primed before being painted. I would recommend the dealership, they did my service work. I would not recommend the body shop because they don't stand behind their work. Now it's going to cost me another $300.00 to fix it. More
by LES
Employees Worked With
Cheri ( body shop manager )
May 14, 2016
Horrible. Came in for an oil change. Everything was good. Mike was great like always. Same Old lady like always was in the office but as alone and took her five Came in for an oil change. Everything was good. Mike was great like always. Same Old lady like always was in the office but as alone and took her five minutes of eating her popcorn to realize I was there. Tries to pay for my work and she has to dig through a stack of papers on the printer before even finding mine. Muttering under her breath. Looked around for a manager couldn't find one. More
by August23
Employees Worked With
Mike Catanese
April 26, 2016
Customer service at its best The service there was impeccable I was greeted and welcomed when I first came I have a Chevy dealership very close to my home but glad I drove out her The service there was impeccable I was greeted and welcomed when I first came I have a Chevy dealership very close to my home but glad I drove out here it was well worth it this has become my new place to call home for my car needs More
by Shanika1530
Employees Worked With
Mike Catanese, Dan Gndat
February 10, 2016
Heiser Chevrolet in West Allis made me feel like a king! Dan #1, the customer service agent whom I called and met the next day in the morning was supreme in his customer service professionalism. He answered Dan #1, the customer service agent whom I called and met the next day in the morning was supreme in his customer service professionalism. He answered every question I asked to more than my satisfaction. Nick in the parts department was the one who, because of his pleasant manner over the phone and through email, was responsible for me first going to Heiser Chevrolet in West Allis, WI. Dan #2, the driver who took me to and from my workplace was a gem in the pleasantness and conversation department. Ashley in payments at the end of the day was a bright star at the end of our respective work days--she, too, explained everything about the final payment in detail with youthful articulation and kindness. Heiser Chevrolet in West Allis is indeed the way to go when your car is crying for attention of any kind. Thanks so much to all! More
by jmsbaritone
Employees Worked With
Dan, the pickup driver, Ashley in payments, Dan Gndat
July 20, 2015
Service Review I have gone to Heiser since I bought my vehicle.Great people especially Mike in service. He is always looking out for me and letting me know the best I have gone to Heiser since I bought my vehicle.Great people especially Mike in service. He is always looking out for me and letting me know the best way to do things. More
by Jayne Szymanski
Employees Worked With
Mike Catanese
July 10, 2015
Replaced engine They did a good job putting my engine in but because my service rep is my daughter they had to be influenced by my daughter to get it done. I spent 48 They did a good job putting my engine in but because my service rep is my daughter they had to be influenced by my daughter to get it done. I spent 4800. Got my Car on Friday 7/3/2015 try my a/c on Saturday didn't work told my service representative she made a appointment for me on Monday had it fixed. Heiser Chevy preform up and beyond my expectations. I would tell everyone about my experience that they have any trouble with their car go there. More
by Ted lassator
Employees Worked With
Shannon lassator
June 25, 2015
Excellent customer service!! I recently had some major issues with my brakes and made an emergency stop at Heiser Chevrolet. I was greeted by two very nice sales associates that w I recently had some major issues with my brakes and made an emergency stop at Heiser Chevrolet. I was greeted by two very nice sales associates that were very kind in my stressful situation and got me hooked up with the service department. The service department folks were very helpful and knowledgeable. I would highly recommend to anyone to go there for both sales and service! Thank you to everyone there! More
by Happy Camper
Employees Worked With
Mike Catanese
May 22, 2015
Heiser rocks I have always had nothing but positive feedback for all the work done on my car. Good quality work done, even on the 4th throttle body that was done t I have always had nothing but positive feedback for all the work done on my car. Good quality work done, even on the 4th throttle body that was done today. Customer service is on point and I'm proud to take my car to Heiser to get it worked on. Hopefully, I'm done with my issues now and I won't have to see y'all for awhile. Dan in service advised me well on the issue at hand, and now I feel like an expert when it comes to looking for signs of a malfunction. More
by MzBehavin24
Employees Worked With
Dan Gndat
March 30, 2015
Great! I came to the dealer from a bad situation with a previous mechanic and I could not have been more thankful for the job that they did! They were throug I came to the dealer from a bad situation with a previous mechanic and I could not have been more thankful for the job that they did! They were through, explained the problem and what they were doing and gave me all of the options so I could make an informed decision. To top it off, they were ridiculously fast too! Thank you! More
by LJ2486
Employees Worked With
Mike Catanese
