Heiser Chevrolet - Service Center

It was bad enough that I had to endure the noise and inconvenience of the remodeling project during my visit while they replaced my rear brake pads and rotors. Then the fact that the service writer, Mi inconvenience of the remodeling project during my visit while they replaced my rear brake pads and rotors. Then the fact that the service writer, Mike, said it would take 1-1/2 hours, tops, to do the work, it actually took three hours. When I approached Mike to find out why it was taking so long he showed me that a caliper was frozen and they were trying to free it up. This was the supposed reason for the delay. Later I found out the real reason was that the service people were at a meeting. This is how Heiser Chevrolet treats the customer???? Lies do not sit well with me. It's a poor business practice, to say the least. To add to the hurt, the cashier wouldn't honor a 15% discount coupon that I had left at home by at least telling me to bring it in and they'd refund the amount from my credit card. Oh no, that would be treating the customer nicely. No more Heiser for ME!!!!!!!!! Ralph More

i bought a brand new malibu maxx lt 2004. the steering column needed to get replaced which is a common problem with the new electric steering on these cars. after Heiser did this my car has had nothing b column needed to get replaced which is a common problem with the new electric steering on these cars. after Heiser did this my car has had nothing but problems. it pulls to the left and is off center and they claim that this is fixed. i called the GM, Chris Meyer and after 4 calls he hung up on me because i guess he was sick of hearing of problems. I told him they caused the problem, they have to own the problem now. Ron the Service Manager denies any problem on the car.<br><br>If you want to buy a car from them they love you. if you have a repair problem they hate you and ignore you,.<br><br>I DON'T RECOMMEND HEISER CHEVROLET! More

I purchased a NEW truck from Heiser Chevrolet in 1993 & had it serviced at that location on three separate occasions. On the last occasion I noticed that a part of my engine had been replaced with a "Ju & had it serviced at that location on three separate occasions. On the last occasion I noticed that a part of my engine had been replaced with a "Junk" part. I immediately spoke with the GM Frank Lisiak & I informed him of what happened. He said that he would look into it & call me back. He NEVER called back. I called him four times & he stated that I was wrong even though my neighbor & wife could confirm that the part was replaced with a "Junk" part. I told him that I just wanted my Original part back in my vehicle. He yelled, "That is your Original part" at which point I said I would take them to court & he replied, "Go Ahead Do what you got to do" & hung up. I did sue & won in court. This is the WORSE treatment that I have ever received from anyone or any business. BEWARE OF HEISER.... More