Heiser Chevrolet - Service Center

Very unhappy as the service was not completed I took my car to the repair department on 4 separate occasions for the same problem. The first two times was to have estimates given to me and schedu I took my car to the repair department on 4 separate occasions for the same problem. The first two times was to have estimates given to me and schedule a time frame. Pictures were taken of my damage and repairs needed. When I brought it in for repairs my car was not taken because my insurance company was not informed of the repair work needed and the appointment was cancelled... scheduled for a couple of weeks later. When I brought it back for the repairs finally, another set of pictures was taken of all areas needed...both repairs and warranty work (this was now a 4th set of pictures taken. When I came to pick up my car the warranty work was not done. As a matter of fact, they forgot about doing it. I was told by Steve he could have done it at the time my car was in during the week if he would have known about it. I informed him pictures were taken and this was even listed on my estimate. He said he would get back to me in a day or two with when to return after speaking to the company about the warranty issues. Now 3 weeks later and two phone calls later, I still am no closer with the warranty repair. THEY DID GET MY MONEY FROM THE INSURANCE COMPANY for the other work. Currently, Rob is now checking into the warranty work information and will get back to me as Steve is out.....WE WILL SEE . I am very frustrated with this Repair department and would NOT refer people to them. VERY DISAPPOINTING. We will see when my work will get done... by the way...warranty work is only completed as long as the mileage is not exceeded. Even though pictures were taken of my mileage all 4 times I had it in and they documented the warranty work....that wont matter until the time I actually bring the vehicle in and actually have it done. -- Ginny More

Great service Fast service, friendly, good work.good price, comfortable waiting area, also washed my car, answered my questions, close to my home, would definitely Fast service, friendly, good work.good price, comfortable waiting area, also washed my car, answered my questions, close to my home, would definitely go back there again More

Always Excellent Service Heiser Chevrolet service department is always courteous and friendly and get the job done on time. They have quality mechanics and know the Chevrolet Heiser Chevrolet service department is always courteous and friendly and get the job done on time. They have quality mechanics and know the Chevrolet brand well. More

Polite and professional. Service performed met my expectations. I have had my vehicles serviced at Heiser Chevrolet for many years. All my concerns are handled in a manner tha Service performed met my expectations. I have had my vehicles serviced at Heiser Chevrolet for many years. All my concerns are handled in a manner that is understandable. No surprises. When asked who I would recommend for service it is always your service department. More

Kind and Courteous They changed my oil and rotated the tires and returned my car in about an hour. They were pleasant in their dealings with me, especially the service m They changed my oil and rotated the tires and returned my car in about an hour. They were pleasant in their dealings with me, especially the service manager. More

Oil Change & all around check. Friendly greeting when I arrived. Prompt service of oil change, tire rotation & all around vehicle check. Excellent care of my vehicle, as always. A Friendly greeting when I arrived. Prompt service of oil change, tire rotation & all around vehicle check. Excellent care of my vehicle, as always. All the employees I have worked with from the time I leased my Equinox to all service work, questions I had have been taken care of making me feel at ease & welcome @ this dealership. Thank you to all. More

Servicing my Vett Went in for my regular servicing, oil change etc. They we prompt, courteous and didn’t try to sell me on things that weren’t needed. Went in for my regular servicing, oil change etc. They we prompt, courteous and didn’t try to sell me on things that weren’t needed. More

Mike in Service Mike and service is awesome. He’s always great at communicating what the timeframe will be and what the diagnosis is for repair. Always a pleasure wor Mike and service is awesome. He’s always great at communicating what the timeframe will be and what the diagnosis is for repair. Always a pleasure working with him! More