Heiser Chevrolet - Service Center

oil change, tire rotation I bought the 2012 Traverse new from Heiser and have had them service the car since then. Great staff - friendly, courteous and professional. Work done I bought the 2012 Traverse new from Heiser and have had them service the car since then. Great staff - friendly, courteous and professional. Work done always seems complete. I have never had to take the car back for followup. Cant ask for anything more. More

After a few bad experiences with the Chevrolet dealer I bought my new truck, I decided to try Heiser. What a difference! My service advisor Shawn has been great with advice and suggestions. I’ll always bri bought my new truck, I decided to try Heiser. What a difference! My service advisor Shawn has been great with advice and suggestions. I’ll always bring my truck back here and hopefully, in a few years, we can work out a deal on a new one. More

After a rough start Don (I apologize for not knowing his title.) , and Steve the body shop manager restored my trust in Heiser. They took care of my car problem in a professional manner and made me feel lik title.) , and Steve the body shop manager restored my trust in Heiser. They took care of my car problem in a professional manner and made me feel like Heiser actually does care about their customers. I would like to thank them both for their help an. More

Yes was good and very happy and I need any else I will call and work was good and every one take care of my Cruz call and work was good and every one take care of my Cruz More

Excellent work 👍The service dept did a great job Excellent work 👍 The service dept did a great job buffing out the scuff on my bumper! I will go back anytime I need work done. Excellent work 👍 The service dept did a great job buffing out the scuff on my bumper! I will go back anytime I need work done. More

My experience with Heiser was good, but not great. I had the misfortune of totally losing my keys including the only one to my SUV, so I had to have my vehicle towed there to have a replacement key created the misfortune of totally losing my keys including the only one to my SUV, so I had to have my vehicle towed there to have a replacement key created and a remote programmed. Since my vehicle was going to be there anyway, I decided to have my broken door handle problem taken care of, so I added that task to the work order. All of my phone interactions were pleasant, when I arrived everyone I came into contact with was friendly, and the location appeared very clean. With one exception, every staff person was wearing a protective face mask. I provided my title, photo ID, and the replacement part I ordered online. When I returned to pick up my vehicle, I paid and received my keys (yaaay!) and a receipt along with my copy of the work order, but when I attempted to open the passenger side rear door that had the new handle installed- it wouldn’t budge. My husband pulled and jerked but it was not opening still. Since everyone in the service department was gone for the day, I’d have to come back the following day, When we arrived my two young children and I sat in the designated waiting area for about 10-15 minutes. A staff member came to sanitize the area and seemed to notice the campaign ad playing on the television. He took the opportunity to voice his opinions to another customer in conversation, in which my 7-year-old daughter and I heard him say that Democrats are pedophiles. I tried to redirect her attention while the staff went on and on, looking in my direction so as to invite me to join the conversation. Super awkward moment! I was glad when a member of the service team came. He explained that the door handle that I ordered for my online is not a certified GM part and for that reason, it is not going to perform as desired. He gave me the option to order a $95 door handle and have it installed. My only issue was that the service people said nothing if this Friday when I had my vehicle towed there or Monday when I came to pick my vehicle up and it wouldn’t open. I would have appreciated not having to go through the frustration, time wasting, and extra driving. Prompt and clear communication from the parts and service people could have avoided my disappointment, and I probably would have sent the inferior person back and gotten a refund before paying for labor to install and later remove it, to have a better handle installed. More

2 stars only because they refunded me most of the money I put into my worthless, piece of crap, lemon of a chevy. Poor customer service. 11 times guys. ELEVEN TIMES my car was in the shop from roughly 22 feb put into my worthless, piece of crap, lemon of a chevy. Poor customer service. 11 times guys. ELEVEN TIMES my car was in the shop from roughly 22 feb to roughly 25 june, same year. Same problem. Every time I brought my car in, they looked at me like I was crazy. Maam theres nothing wrong with your car. I'd bring it back a few days later. Same thing. I finally told them i dont have time for this. I really dont. Between my job and my special needs child needing everlast ounce of attention from me, I really dont have time to keep bringing my car to the dealership unless there was really something wrong with it. All in all, I traded it in for a 2020 ford ecosport on 26 june. Will NEVER buy GM again. Will NEVER buy from heiser (any brand vehicle). Will NEVER use their repair shop again. Done. Their financial adviser also took a week to get back to me, prior to me saying forget about it with chevy. More

It was a very good experience given the circumstances surrounding my vehicle. I was very pleased with the staff, the work they did and their customer service. surrounding my vehicle. I was very pleased with the staff, the work they did and their customer service. More

Several months ago I had an expensive repair of a steering component. More recently I had an appointment for an unrelated item when Heiser found the steering component leaking again. It was fixed und steering component. More recently I had an appointment for an unrelated item when Heiser found the steering component leaking again. It was fixed under warranty to my satisfaction. More

My car is usually repaired in one day. I absolutely love My car is usually repaired in one day. I absolutely love that. I always recieve my car back clean and helpful recommendations for future repairs. My car is usually repaired in one day. I absolutely love that. I always recieve my car back clean and helpful recommendations for future repairs. More