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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,395 Reviews

1,395 Reviews of Heiser Chevrolet - Service Center

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September 27, 2020

Very friendly and courteous!I would like to remain a customer,but I haven't received the second key to my car yet!!!!!!!!!!!I was told I would get it,could someone please get back to me!!! More

by ANTHONYCURTIS496321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Clark , Service Team
Sep 28, 2020 -

Heiser Chevrolet responded

Anthony, we are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future. In regards to your key - please reach out to the general manager Tim Rice by email at timothy.rice@heiser.com

September 21, 2020

EVERY time I come in for regular maintenance, I have to go back or call cause my “oil %” isn’t re-rest or no new sticker. More

by jaminetruss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Shawn Christian
Sep 21, 2020 -

Heiser Chevrolet responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Quinn Mihalski in an effort to better our business and employees. Please feel free to contact him directly by phone at 414-328-2447 or by email at qmihalski@heiser.com

September 16, 2020

I like the service but the same work was done just 2 years short of the service. I hope the quality exists. Thank you for the survey. More

by Romandacain.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Sep 16, 2020 -

Heiser Chevrolet responded

Thank you for your business and time to complete this survey. I do want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. We would love your feedback on what we could have done better throughout your visit at Heiser. Please feel free to contact the Service Manager Quinn Mihalski directly by phone at 414-328-2447 or by email at qmihalski@heiser.com

September 15, 2020

Hiser Chevrolet Service Dep. is very professional , yet friendly; servicing of my vehicle is very important to me. Also, they take the time to explain the service they are recommending and, they speak in ‘ More

by Bear fan forever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Dan Gndat, Service Team, Shawn Christian
Sep 16, 2020 -

Heiser Chevrolet responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

September 10, 2020

I like the prompt service, employees are always courteous. Setting up an appointment is easy online. I trust the mechanics to fix only what needs fixing. More

by jim_k1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Shawn Christian
Sep 11, 2020 -

Heiser Chevrolet responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

September 09, 2020

Always friendly courteous and kind. Prompt service and quality work. Ask if you have any questions about your service. And if they can help you with any other concerns More

by Jacqueline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Sep 10, 2020 -

Heiser Chevrolet responded

Jacqueline, we are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

September 08, 2020

Great service. Was helped at the time i set my appt too and they fixed the issue. Will be coming back here for future services More

by etovar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Dan Gndat, Service Team, Mark McCabe, Shawn Christian
Sep 09, 2020 -

Heiser Chevrolet responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

September 03, 2020

Everyone was friendly and Knowledgeable.I always get treated Nice when I Come in the service department.Very clean and Everyone was wearing a mask. More

by Pareatha blake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
Sep 08, 2020 -

Heiser Chevrolet responded

Thank you for your business and 5-star review. We are doing our best to go above and beyond to maintain a clean and safe environment for both our customers and employees. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

August 19, 2020

Dealership team has done a good job adapting to service during pandemic; accommodating and thoughtful for scheduling and delivering service. Service writers seem very busy-juggling extra steps/actions with More

by THEZETTELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
Aug 19, 2020 -

Heiser Chevrolet responded

Thank you for your business and 5-star review. We are doing our best to go above and beyond to maintain a clean and safe environment for both our customers and employees. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

August 19, 2020

Whether there for service or sales, I’m always treated very well and receive exceptional services. I would not hesitate to return to Heiser for another vehicle. More

by CKROCKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 19, 2020 -

Heiser Chevrolet responded

Thank you for your business and high recommendation. Our customers are our highest priority and I am pleased to hear you continue to receive exceptional customer service from our team. We look forward to working with you again in the future.

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