Heiser Chevrolet - Service Center

I’m always treated like family at the location in west allis. Mike makes sure I’m always good and my car is in top top shape. Prices are reasonable. allis. Mike makes sure I’m always good and my car is in top top shape. Prices are reasonable. More

Not impressed with the work done on my truck... Brand new vehicle (7000 miles), and back up camera cable has been ran outside the main harness after original cable failed, engine was replaced (truck only had vehicle (7000 miles), and back up camera cable has been ran outside the main harness after original cable failed, engine was replaced (truck only had 900 miles on it, took them almost 4 weeks to replace the motor), heat shield on passenger upper control arm rattles and driver side heat shield is missing above control arm (happened after engine replacement). The engine skid plate also has one stripped out bolt (happened during the first oil change and backup camera repair), as I found it laying in my driveway one morning. The techs I'm sure don't get paid much for warranty work, and it's obvious the concern for them it getting the work done quickly and not a quality repair. Stripped out bolt holes, missing heat shields, 4 week long engine replacement, and camera wiring ran outside the harness unprotected... All this on a brand new Colorado ZR2 with only 7,000 miles on it. Also have a problem with the clear coat flaking off 2 of the wheels and chevy not covering them for repair. I admit it looks like a curb scrapped one of the wheels, but I still don't think the clear should start flaking off the wheels (if you get a rock chip on the hood, the clear coat doesn't start flaking off in 1" sections, so why is that acceptable to happen on the wheels?). Needless to say I'm extremely unhappy with work done and the quality of this Chevy. The first 2 times the truck got worked on I didn't write a review, as I wanted to give the dealership the benefit of the doubt. I'm now confident this is the level of work I can expect out of Heiser and the service department. I'm a field service heavy equipment mechanic, and not only have to deal with diagnosing and fixing equipment, but also have to deal with the customer face to face. None of my customers would accept these kinds of issues on there equipment, and it's surprising Heiser is still in business with this kind of nonsense going on... Most of our company vehicles are Chevy's, and get worked on at Heiser, but I'm going to make sure my coworkers and bosses know my thoughts and experiences. The service writers I've delt with are Shawn and Mark, both have been nice to deal with. They also have been pretty good at informing me on what's going on, and they do their best at smoothing things over with me... If it wasn't for them, I would have never went back after the first visit, and I probably shouldn't have. 7,000 miles on a few month old truck, and I'm left feeling like the truck is getting rigged up more and more after every service visit. Do I expect too much? Maybe, but I don't think so... If it's in getting "fixed", it should be returned to the customer with a repair that, at a bare minimum, looks and functions like factory. I feel bad for the poor customers who get there vehicles worked on there, and don't know any better. -Brandon More

I held off filling this out until now, because I I held off filling this out until now, because I wanted to cool down and give an honest opinion and response. Notice the date my car was in:: Oc I held off filling this out until now, because I wanted to cool down and give an honest opinion and response. Notice the date my car was in:: October 26, 2020. I am still fuming at the poor customer service I received that day. I also ran into a problem the time before that and you will have to look that up yourself, since I am using my 2021 appointment calendar. I will stick comments to this 10-26-20 experience. 1. Because of Covid, I made the appointment to have my car picked up at my residence in order to get my oil change, inspection, and tire rotation. MY car was to be picked up at 10:30 A.M. At Noon, I called to see if I was getting my car serviced that day, since my car hasn't been picked up. I inquired why it is still at my residence; the answer: "We are very busy today, and short handed." I asked why I wasn't called and told the same response. I was told it would be picked up right away. 2. When making the appointment, I reported that I was owed a detailing, because of the goof up at my last appointment. I wanted that detailing done inside my car at that oil change appointment as well. I mentioned it to the service guy and he told me it would be taken care of, before my car was returned. 3. When my car was returned, the inside was filthy. It wasn't even vacuumed. the exterior was done well. I had the guy who brought my car look at it and asked him if it looked like any detailing, inside the vehicle, had been done. He agreed that it was not vacuumed and said I should call. 4. I called to complain and asked what a detailing involved. I was told that it is something different every where you go. Here, it would be a vacuuming and interior window washing. I told him, that I was to have a thorough cleaning, based on the screw up at my last appointment and that the vehicle wasn't even vacuumed. 5. A pretty leaky thing to tell me. That would mean, that your dealership sells dirty interior used cars from your lot. Even dirty interior new cars from your lot. I have not experienced that. 6. After telling Shawn how glad I was, not to have to return to the dealership for service again, and hanging up; Shawn called me back and offered to come to my apartment and detail the car on his "Lunch Hour."" He did and did a nice job. He asked me to think about returning once again, following a "Strike Three. "plan. 7. I really don't see myself doing that. I am leasing a car from the dealership, but hesitate. 8. Besides the rotten job taking care of the little things, to help customers have a good service experience. I have never liked waiting in your waiting room. It is not at all a comfortable or appealing place to wait. 9. My lease agreement ends in May and I am still thinking that I will be going to another dealership for my next lease. Only time will tell More

Trusted Heiser for many many years. At last service two repairs were recommended that, after getting a 2nd and 3rd inspection, proved false. Lost trust. repairs were recommended that, after getting a 2nd and 3rd inspection, proved false. Lost trust. More

Shawn is a fabulous advisor and all the mechanics are top notch. I get more for my money here and better service than anywhere else in Milwaukee. notch. I get more for my money here and better service than anywhere else in Milwaukee. More

Brought truck In to get switch programmed and they weren’t able to get in the computer. Cadillac did it for me in less then hour next day weren’t able to get in the computer. Cadillac did it for me in less then hour next day More

Well kind of pissed had to pay double for the job that was suppose to be fix or under warranty, corosion to this piece just had this done smh was suppose to be fix or under warranty, corosion to this piece just had this done smh More

Came in for an oil change and really got good service along with a hand wash. Friendly service people. Will be back again the next time I need service. along with a hand wash. Friendly service people. Will be back again the next time I need service. More