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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,395 Reviews

1,395 Reviews of Heiser Chevrolet - Service Center

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January 14, 2021

Shawn took excellent care of us. He is in a league of his own. We will gladly be back and can’t thank Chevy Heiser enough for getting my car fixed before my next duty assignment. More

by Skrause89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Jan 15, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with Shawn and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 13, 2021

Service department is always super helpful and quick to point out things that might need fixing or preventative maintenance down the road. Works well with our insurance as well. More

by Richard
Recommend Dealer
Yes
Employees Worked With
Service Team
Jan 14, 2021 -

Heiser Chevrolet responded

Dear Richard, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 12, 2021

Mike was excellent. Had the vehicle in for the winterization special. While doing the inspection the service tech found cracked bushing on the front end, a bad battery, and rear brakes needed rep More

by daschultz10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The service tech who worked on the car., Mike Catanese
Jan 14, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 11, 2021

Excellent service from the sale working with Gordy to the first service appointment that I had to get my oil change and tire rotation! they are great to work with! More

by VILAS196170
Recommend Dealer
Yes
Employees Worked With
Service Team
Jan 14, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 11, 2021

I scheduled an 830 oil change and tire rotation apt that took over and hour and half for it to be done, never was I notified about the the update of how long it would take and took me talking to the service More

by DEREK_WOOL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Customer service employee
Jan 15, 2021 -

Heiser Chevrolet responded

Dear Derek, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

January 01, 2021

Clean friendly environment the guys in the service department are fantastic all my questions are always answered everything is always fixed correctly I like looking in the showroom at the new Tahoe’s More

by JAMES.RIELAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Mark McCabe
Jan 04, 2021 -

Heiser Chevrolet responded

James, thank you for your continued business, feedback and 5-star review! We appreciate you. We look forward to working with you in the future. Have a great day!

December 31, 2020

Couldn’t figure out what was going on with my car and it’s stalling issues but as soon as I got in, I had the issue in the parking lot that they said wasn’t happening for them More

by jordan.williams0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese, Breanna Denter
Jan 04, 2021 -

Heiser Chevrolet responded

Jordan, thank you for your business and your feedback! We are so happy that we were able to experience the stalling issue at the dealership. Let us know if there is anything else we can do for you. Have a wonderful day!

December 30, 2020

Excellent customer from Mike Cantanese. Very thorough in explaining what needs to be done to keep my vehicle running smooth and efficient. Everyone at Heiser welcomes you with a smile and is very polite. I More

by ltibbits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catanese, Mark McCabe, Shawn Christian
Dec 30, 2020 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 29, 2020

I have nothing nice to say about this location. After getting a vehicle and and 3 months later having engine problems and repairs over $500 then to have my window motor go out after picking my vehicle up More

by BRITTBRATW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Quinn Mihalski, Service Team, Josh Freiheit
Dec 30, 2020 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Used Vehicle Director Brian Crandall by phone at 414-234-0625 or by email at bcrandall@heiser.com so we can better understand what happened during your experience.

December 28, 2020

Heiser Chevrolet has taken good care of my car over the past 10 years. Thanks much Gracia thats it no more words bye take care More

by GFREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Dan Gndat
Dec 30, 2020 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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