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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,384 Reviews

1,384 Reviews of Heiser Chevrolet - Service Center

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February 15, 2021

I get the best customer service everytime I go get work done on my car Shawn an Kyle are the best.The entire team in service is great More

by tamekagreene13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Shawn Christian
Feb 16, 2021 -

Heiser Chevrolet responded

Tamekagreene13, thank you for your continued service business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Shawn and Kyle. We look forward to working with you again in the future. Have a great day!

February 15, 2021

Every time I go there I get outstanding service. I got an oil change and had a warranty item taken care of which was going to take longer than I planned. They gave me a ride home so I could take of the next More

by lmmusical
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Feb 16, 2021 -

Heiser Chevrolet responded

Immusical, thank you for your continued business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Heiser. We look forward to working with you again in the future. Have a great day!

February 15, 2021

Had the pickup twice for 1 day and three days. Did not id bulb out, did not wash it and had it for 4 days More

by larryb74
Recommend Dealer
No
Employees Worked With
Mike Catanese
Feb 16, 2021 -

Heiser Chevrolet responded

Larryb74, thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees. They are looking into your concerns. In the meantime, please reach out to our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com with any additional concerns or questions. Have a great day.

February 10, 2021

Always a good experience at Heiser, they see to every detail and I never feel like I’ve been talked into something. You have good people here! More

by carolyn.schoen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Lemle, Mike Catanese
Feb 12, 2021 -

Heiser Chevrolet responded

Dear Carolyn, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 07, 2021

Fast efficiement oil change lube job and tire roatation. There is nothing more to say. Stop fishing for praise it is disingenuous. Do u really need to? Publish this. More

by DPECK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Feb 12, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 05, 2021

I’ve always had a very good experience at Heiser Chevrolet. Shawn in service has Great Customer Service Skills.I will continue to service my Vehicle there! More

by CASSCREATIONS06
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Team, Shawn Christian
Feb 05, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 05, 2021

I have lost confidence in the service department. You all find things wrong with my vehicle and it is always 1500 dollars or more each More

by MRSJOHNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I returned 3 times for the problem spent 2000 dollars and the front end clunking noise is still present and now there is a new sound in the front passenger side that wasn’t present when we first brought it, Mark McCabe
Feb 05, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

February 01, 2021

Friendly employees very well organized. The wait time was a little longer that hoped. There was an older gentleman in front of me when i was dropping off my car. who seemed to have questions a d concerns More

by NANCYBALTHAZOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Feb 01, 2021 -

Heiser Chevrolet responded

Dear Nancy, Thank you for the kind words! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 31, 2021

Great job servicing my 09 Chevy Malibu. Mark was really nice and professional. I felt comfortable leaving my car in his care. I will continue having my car serviced here. Thank you More

by Vickie F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
Feb 01, 2021 -

Heiser Chevrolet responded

Dear Vickie, Thank you for the kind words! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 29, 2021

Shawn is always friendly every time I come in. He is always smiling and ask about my day. Even with the mask I can tell he is still smiling. He is a joy to see when I come in. The staff does an excellen More

by Tonya C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Feb 01, 2021 -

Heiser Chevrolet responded

Dear Tonya, Thank you for the kind words! We are thrilled to hear that you've continued to enjoy your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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