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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,395 Reviews

1,395 Reviews of Heiser Chevrolet - Service Center

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May 05, 2021

Great and friendly service. Very professional and efficient work. I'm also an employee as well as a customer and I've recommended Heiser Chevy services to a few of my friends already. More

by Jonnh32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Elertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catanese, Service Team, Mark McCabe, Shawn Christian, Gary Graika
May 06, 2021 -

Heiser Chevrolet responded

Dear Jon, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 04, 2021

Service was ok, I would have liked a chair to sit while they assess my truck and took pictures, (bad back). Also coffee machine wasn't working but soda & snack machine was, to eat or drink was a big questi More

by blackrecon68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
May 05, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com if you have any additional feedback or concerns.

May 02, 2021

Mark explained everything to me in detail what was needing serviced to my vehicle. I was a bit apprehensive about the work and maybe it was just a lack of understanding it. I had my brother call and M More

by Bmfugs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
May 03, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 30, 2021

Happy with the service and the remote pickup/return option. Thank you! I don’t know what else I can say except repeat what I said. More

by SIKARIS57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Elertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark McCabe
May 03, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 28, 2021

Oil change and the service was excellent and was quick the tech was friendly informative I would recommend you to My friends thanks for your service More

by RITABROUNSON
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Apr 28, 2021 -

Heiser Chevrolet responded

Dear Rita, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 25, 2021

Mike is always very helpful and knowledgeable about servicing our vehicles. The service department as a whole are always helpful and friendly. We always bring our vehicles to heiser More

by LUGAR6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Apr 26, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 22, 2021

Mark does a terrific job of getting in and out. Nice to Mark does a terrific job of getting in and out. Nice to work with him! He makes you feel important. And trys to address all your concerns as to wha More

by SBRAGGIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
Apr 26, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 20, 2021

A woman working the front desk was loudly complaining constantly throughout my 2 hour wait about coworkers and processes etc. Considering past service and sales issues with this location I will be taking More

by Katlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Apr 20, 2021 -

Heiser Chevrolet responded

Dear Katlin, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

April 19, 2021

I am always greeted kindly when I arrive to the service department. My vehicle is always inspected prior to service. My vehicle was done sooner then anticipated. More

by LOPEZNTF
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Apr 20, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 13, 2021

Service and staff are Excelent and high efficiency thank you I recommend for any other have issues with engine or body shop and part need More

by carlosakagh0st
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Mark McCabe, Shawn Christian
Apr 13, 2021 -

Heiser Chevrolet responded

Dear Carlos, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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