Heiser Chevrolet - Service Center

My prior visit I had a poor experience. Mike the was not in the office. They made me wait 45 minutes only to tell me the part they did order for me was not in. I then found they did not use the new car VIN in the office. They made me wait 45 minutes only to tell me the part they did order for me was not in. I then found they did not use the new car VIN and when they corrected that they found the part. Fast forward to this trip and Mike greeted me with hello Tom how can I help you- I am happy again! More

Everyone is very attentive and helpful but what I came in to have serviced was not fixed. They replaced the incorrect camera and now a week plus later I have not received a phone call to have the correct cam to have serviced was not fixed. They replaced the incorrect camera and now a week plus later I have not received a phone call to have the correct camera replaced. More

This was my first time at this location so I was kinda clueless where everything was at but the customer service that I received was great clueless where everything was at but the customer service that I received was great More

Friendly and professional services team. Felt valued as a customer. As a GM auto owner, I was very pleased by my experience with Heiser’s service team. customer. As a GM auto owner, I was very pleased by my experience with Heiser’s service team. More

What a horrible first body/service experience. I was quoted an hour and that turned into several hours. There were numerous issues as I moved from area to area in an attempt to straighten things out. Th quoted an hour and that turned into several hours. There were numerous issues as I moved from area to area in an attempt to straighten things out. The manager responsible was out to lunch for well over an hour without a return time. And, at the end of the time my beautiful brand new Equinox was left filthy by the technician. Rob in the body shop was kind and professional at every turn. He gets an A++. I left a voice mail for the general manager to please call me. No word from him...I don't think I will return for my vehicle's maintenance. From the best sales experience to the worst body shop experience - for fun accessories - this was a roller coaster experience. More

I have serviced my car here several times and all the staff are curtioious and go above and beyond to fix any problems I have. staff are curtioious and go above and beyond to fix any problems I have. More

All of the customer service employees were very helpful when I brought my car in for service. They consulted with me with estimates and time frames. I will be back! when I brought my car in for service. They consulted with me with estimates and time frames. I will be back! More

I was very impressed with the professionalism with everyone I came in contact with. I was especially impressed on how fast the work was done on my vehicle. everyone I came in contact with. I was especially impressed on how fast the work was done on my vehicle. More

I have come several times for oil changes snd tire rotations. With my last visit paper read i needed brakes and rotors and declined. I wss never a told on previous visits. My brakes were going bad, I rotations. With my last visit paper read i needed brakes and rotors and declined. I wss never a told on previous visits. My brakes were going bad, I would have agreed to get them but now it says i need rotors too? My truck only has 37 k miles? No off road driving or such.but receipt says i declined getting work done and never mentioned it to me. Who declined this i am going to a wedding in Missouri and would have had work done before diving that distance. More

They did a good job and were very helpful with the questions we had Also the Service Employee that helped us was very helpful with everything questions we had Also the Service Employee that helped us was very helpful with everything More