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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,395 Reviews

1,395 Reviews of Heiser Chevrolet - Service Center

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September 17, 2021

They do good work on time on quote and right the first time I will be back More

by PALLISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 16, 2021

Sean the service writer was very helpful in helping me problem solve my particular particular situation More

by marathonman100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 15, 2021

I went to get an oil change and they must have scheduled too many appointments for the amount of people working because what should have taken an hour almost took 2 hours More

by VOLLEYML14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team, Mark McCabe
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. We sincerely apologize about your wait. I have sent your feedback to the appropriate management in an effort to better our business and employees. If you have any additional feedback, please do not hesitate to reach out to Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com.

September 13, 2021

Mike in the service department really knows and helps what you need. Unfortunately there’s one I avoid cause not paying attention to what I say and I always have to repeat myself. Salespersons are great More

by Chuck Simono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catanese, James Priewe
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Chuck, Thank you for your business and valuable feedback! Our customers are our highest priority and we apologize that we were unable to meet your expectations during any time of your visit. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 10, 2021

Please be advised that I rated this location with a One Star due to the consistent lack of customer service and urgency that I encounter for majority of my visits. Although I take the time to schedule an a More

by BREANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Clark
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catanese, Service Team, Shawn Christian
Sep 24, 2021 -

Heiser Chevrolet responded

Dear Breanna, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

September 10, 2021

The service was fast and efficient. I never felt as if the service department was being dishonest or trying to sell or upsell anything extra to me. More

by ADPMMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 09, 2021

1st time here as I was referred to by a friend they did a fantastic job on my car, and definitely looking forward to having my car serviced in the furture More

by Rob_gmz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Rob, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 06, 2021

The person who assisted me was very friendly and it didn't matter how many questions I asked him. He answered them all with knowledge and friendliness. More

by caboricua73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Priewe
Sep 08, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you've enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 31, 2021

Very helpful and willing to help me and nice attitude , kind and willing to do a good job. Fast service and left my car clean More

by ARMBUSTER284
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Shawn Christian
Aug 31, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 31, 2021

Did a great job but left oil and grease smudges all over vehicle. Had to wash entire vehicle when I returned home. Didn't anticipate having to clean my vehicle after a simple service. Dealer usually takes c More

by LJHUDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Aug 31, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com with any additional feedback or concerns. Thanks and have a great day!

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