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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,395 Reviews
Call Service Center (414) 327-2300

1,395 Reviews of Heiser Chevrolet - Service Center

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October 01, 2021

Basic oil change ended up all over my garage floor. They fixed it. Hopefully it didn't damage my truck long term. More

by Almo22531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Oct 08, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. Please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com if you have any additional concerns.

October 01, 2021

Excellent customer service with one glitch: my $15 voucher was never taken off my final bill (an oversight by the service dept). More

by jortman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Elertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Oct 08, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your valuable feedback! We are pleased to hear that you enjoyed your experience with the Heiser team, and we sincerely apologize for the inconvenience. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 28, 2021

Friendly and courteous service staff , on time service performed nice and clean waiting area concerned staff More

by Fahimbeg
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Oct 08, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 28, 2021

Mike and Shawn have always taken care of our car Mike sence it was new from Heiser Chevy won’t go anywhere else More

by GSCHENK102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Shawn Christian
Report | Print
Oct 08, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 27, 2021

Mike in the Service Department is helpful and seeks to find the best deal and is great to work with! More

by PAWACHHOLZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catanese, Service Team
Report | Print
Oct 08, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 27, 2021

Service was less than adequate. Tires were deflated. Asked three times for my bill and receipt, never received them. Service manager was polite but not very efficient. More

by vacavedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike cantanese
Report | Print
Oct 08, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

September 27, 2021

Trustworthy and efficient Service writer backed by premier tech service. They did have to order parts and were very apologetic about not having them in stock but kept me informed in the process and More

by rickpomeroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Report | Print
Oct 08, 2021 -

Heiser Chevrolet responded

Dear Rick, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 23, 2021

I had an appointment at 8:45 am for an oil change and it took 1.45 hours. More

by milkchocolate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
Report | Print
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. We sincerely apologize about your wait. I have sent your feedback to the appropriate management in an effort to better our business and employees. If you have any additional feedback, please do not hesitate to reach out to Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com.

September 22, 2021

I was very happy with how the service dept. Communicated with me about my brake problems and my options. I appreciated the shuttle service. I would like a job with you as a shuttle driver. More

by aremer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Report | Print
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 20, 2021

Went for oil change and this is one of the best places I went to hands down will continue to come here. More

by teka.jameson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Report | Print
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Teka, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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