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Heiser Chevrolet of West Bend - Service Center

West Bend, WI

4.2
919 Reviews

919 Reviews of Heiser Chevrolet of West Bend - Service Center

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December 03, 2020

They had very good person to person communication with telling me what they were going to do. Waiting time was also to a minimum. A More

by mmbucky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Dec 08, 2020 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 03, 2020

Always friendly and professional service. We appreciate the car wash bonus and like that they inspect the vehicle. Also appreciate the loaner car when needed and that they protect our vehicle with floor ma More

by JAYCHERYL5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek, Service Team
Dec 08, 2020 -

Heiser Chevrolet of West Bend responded

Dear Jay, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with Sherry and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 23, 2020

I came in for a recall and for an extra programmable key. I was treated professionally and my needs were met. I will be back. Thanks for the free car wash! More

by steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
Dec 01, 2020 -

Heiser Chevrolet of West Bend responded

Dear Steve, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 23, 2020

Paid 450 dollars for exploratory work. Check engine light came back, ABS AND TRACTIONAL CONTROL after I drove my truck off the lot from chevy. Didn't even turn my truck off yet. Took it back and they insiste More

by Take your business elsewhere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team, Matthew Myszka
Dec 15, 2020 -

Heiser Chevrolet of West Bend responded

Dear valued customer, we want to thank you for your business and your feedback. We apologize for any frustration that came with your service appointments. We have sent your concerns to the appropriate managers. In the meantime, please reach out to the Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com with the best contact number so she can go over your concerns directly. Have a great day.

More
November 18, 2020

The service department is always welcome and polite. They are very accommodating if you need repairs done a certain day or rental. I don’t like to get work done anywhere else. More

by Deanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Hanke
Dec 01, 2020 -

Heiser Chevrolet of West Bend responded

Dear Deanna, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 17, 2020

Great communication and warranty work on the truck! Gave Me a brand new truck as loaner while mine was waiting on parts! I had covid and could not switch vechile out when mine was done and they came to my h More

by JONNYCIESLAK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Team
Dec 01, 2020 -

Heiser Chevrolet of West Bend responded

Dear Jonny, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 15, 2020

Friendly and helpful and fast information answer all question do their best to give prices on things to be done in the future like tires or brakes More

by LAURASLAMKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Myszka
Nov 16, 2020 -

Heiser Chevrolet of West Bend responded

Dear Laura, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 09, 2020

Parts department was able to get me the complete spare tire kit for my XT5. Susie located it with little information . Had a set of tires installed. Done when they said it would be finished. Alway ready t More

by neldnerc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie, in parts, Service Team, Matthew Myszka
Nov 11, 2020 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 30, 2020

The associates in service were very helpful, explained to me what needed to be done and called with updates with my vehicle. When I picked it up it was cleaned inside and out! More

by MLEMKE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Heiser Chevrolet of West Bend responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 28, 2020

Great job by all. Faster service than I expected. Very professional and welcoming when I arrived. Will recommend family to your dealership. Thanks again for job well done More

by CSWAFD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Konek, Service Team
Oct 28, 2020 -

Heiser Chevrolet of West Bend responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

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