Heiser Chevrolet of West Bend - Service Center

Very good service and easy to get an appointment. The cost of the oil and filter change is very reasonable. Matt the service rep. Was very efficient. cost of the oil and filter change is very reasonable. Matt the service rep. Was very efficient. More

Efficient check-in and timely service with efficient check out. People pilot, explained what was needed and did not try to sell me any unnecessary service or parts check out. People pilot, explained what was needed and did not try to sell me any unnecessary service or parts More

They got me in within days, at a good time for me. I stayed there in a comfortable room (missed the coffee because of COVID,) and they were done with the oil change and rotation of tires in record time stayed there in a comfortable room (missed the coffee because of COVID,) and they were done with the oil change and rotation of tires in record time. Very respectful and pleasant. More

Great service informative,and kind explained the problem that I was having very well and what I should do. Haven't had any problems since that I was having very well and what I should do. Haven't had any problems since More

Very pleased with the service and staff. Will definitely be back when I will be looking for another vehicle I will check with you first Thank you be back when I will be looking for another vehicle I will check with you first Thank you More

Service department is great from the ease of setting up an appointment, availability of times, check in process communication and top rate customer service from staff! an appointment, availability of times, check in process communication and top rate customer service from staff! More

The worst experience I have ever had.The cashier was The worst experience I have ever had. The cashier was very rude, was told the total and asked to see the bill and was told it will not change. My ca The worst experience I have ever had. The cashier was very rude, was told the total and asked to see the bill and was told it will not change. My car was scratched on the hood from earlier, they buffed the hood in one spot that had swirl marks in a one foot spot. Asked the service writer to look at the hood and his first thing he did was wiping off the compound left from buffing. Was told to wait and he would fix the swirl marks. Would have rather left the scratch. Also asked to put repair parts in trunk and had to wait while he went in back to get the old part. Was charge $132.00 to check my blind spot reminder and told it works fine no codes it is fine. Still will not show passenger side blind spot. If you charge by the hour for your time why not pay for my time. Need to have more customer service classes for your service department. Will not return to Heiser. More

oil change was good they took my car in right away as always and it didnt take very long avery thing checked out ok good service always and it didnt take very long avery thing checked out ok good service More

The oil change was quick. I didn't have to wait too long for the work to be completed. I also received some information about oil changes for the work to be completed. I also received some information about oil changes More

Very pleased with prompt service, courtesy shuttle and extended warranty coverage. Diagnostics were done within an hour while I waited as promised. Parts arrived and were install same day as expected. extended warranty coverage. Diagnostics were done within an hour while I waited as promised. Parts arrived and were install same day as expected. More