Heiser Chevrolet of West Bend - Service Center

I was very disappointed with my service since you didn't fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband ha fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband had scheduled an appointment a few months ago and when he arrived they said it would be a hour to an hour an a half wait, he left. Not sure if I will continue to bring my car in anymore. I bought it there and have been very happy with it, but the service is a different story. More

Very good service no problems at all service guy was very nice and the truck was done on time nice and the truck was done on time More

The gentleman idea was in the service department was absolutely wonderful. Supply trailblazer to Lake Chevrolet. They said they fixed the problem, but never did. Your tech found the problem and resolved absolutely wonderful. Supply trailblazer to Lake Chevrolet. They said they fixed the problem, but never did. Your tech found the problem and resolved it thank you for your great team. More

I've always used them for service since I bought this car the art great at getting my appointment when I have time. the art great at getting my appointment when I have time. More

Best sales department, caring individuals that really no how to get you want you want no questions asked. Work with you until the deal is done. how to get you want you want no questions asked. Work with you until the deal is done. More

My oil change was done promptly. Thank you for the prompt service. Was going to a different dealership but they could not get me in until next week and I needed my oil change done du Thank you for the prompt service. Was going to a different dealership but they could not get me in until next week and I needed my oil change done due to travelling long distance More

HEISER was a super place to shop for our replacement car! We had an awesome sales person who was focused on helping us find and learn everything about the automobile we chose Thank you Heiser! We had an awesome sales person who was focused on helping us find and learn everything about the automobile we chose Thank you Heiser! More

Heiser employees were polite and easy to work with. They went the extra miles to deliver our vehicle when it wasn't ready for pick up when scheduled. They went the extra miles to deliver our vehicle when it wasn't ready for pick up when scheduled. More

They installed the wrong wipers on my car which had to be replaced and then wanted to charge me for their xxxx up replaced and then wanted to charge me for their xxxx up More

I called to make an appointment for an oil change and tire rotation. When I did, the nice woman informed me of a $20 coupon on the website and that I could just show it when I arrived at my appointment. tire rotation. When I did, the nice woman informed me of a $20 coupon on the website and that I could just show it when I arrived at my appointment. I did just that and kind of just got a “yeah ok”. When it came time to pay, the price seemed a bit higher than it should be with the coupon so I asked if the coupon was applied and he said yes. When I got home and looked at my paperwork, I saw that the coupon was in fact not applied. I called and was told I would have to come back to have the coupon applied, but I said I live in Menomonee Falls and don’t want to drive all the way back there for $20, so I was told there’s nothing that could be done. I would have gone there anyway without the coupon, but I thought it was very nice that it was pointed out to me and I thought I might as well. I didn’t know it would be so difficult to get it applied. I bought my car there and have driven back up there for both service appointments that the car has required since, even though there are many closer places I could go because I always loved the service there. After this, I don’t think I’m going to go out of my way anymore. More