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Heiser Chevrolet of West Bend - Service Center

West Bend, WI

4.2
923 Reviews
Call Service Center (877) 228-7492

923 Reviews of Heiser Chevrolet of West Bend - Service Center

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April 29, 2025

It was good, our update was done quickly and efficiently John was great to work with More

by aterlinden24
Recommend Dealer
Yes
Employees Worked With
John Haba
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Haba
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May 02, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

April 28, 2025

They did not fix my truck, Could not find the problem going to have to talk to Chevy More

by Johnagee1966John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Heiser Chevrolet of West Bend responded

Thank you for taking the time to complete a review. We're sorry to hear you were unsatisfied with your visit with us. Your feedback has been sent to the appropriate management in order to better our business and employees. In the meantime, please feel free to contact our service manager with your concerns. Our service manager, Nathan Heimerl can be reached by phone at 262-808-2735 or by email at Nathan.heimerl@heiser.com

April 23, 2025

Everything they want me to do oil change find out what was wrong with the front end everything was okay with my standards More

by DCPUJA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad to hear you had a positive experience with us at Heiser Chevrolet's service department in West Bend. Thank you for your business. We look forward to making your next visit another 5 star experience!

April 23, 2025

The service reps lie to your face don’t call you back and the service lies to back up the service reps as far as the technicians they are very good More

by Hunter
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William (Liam) Dooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler the technician that did the work 5 stars
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Apr 24, 2025 -

Heiser Chevrolet of West Bend responded

Dear Hunter, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brian Crandall General Manager 262-808-2705 bcrandall@heiser.com

Apr 24, 2025 -

Hunter responded

Don’t know why it matters to you now I called and left a message to you when I was having the problems and you didn’t even have the courtesy to call me back then to help resolve the issues. If it was my business there would be 3 guys that would be looking for a job because I don’t go for the lies. Respectfully Hunter

April 22, 2025

Scheduling was fast and easy! Appointment was timed well. Liam was very thorough and forward. Good customer service. More

by kedemlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad to hear this. Thank you for your business. We look forward to your future visit.

April 16, 2025

I had an issue with a used vehicle I had purchased. Heiser couldn't diagnose this issue correctly so they sent it across the street to another dealership. The next dealership couldn't get me in for 3 w More

by NICLUTHER85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for bringing this to our attention. We hear your frustration and would love the opportunity to hear about your experience and clear up any issues we can. If you could please reach out to us directly and let us know the best way to contact you, someone will reach out. Brian Crandall General Manager 262-808-2705 bcrandall@heiser.com

April 14, 2025

Had to come back twice…. Not Will’s fault. Not mad-just was a bit of a hassle. More

by VBARTELT
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We hear your frustration and we're sorry that you had to come back twice. Please know we appreciate your business and look forward to making your next visit a 5 star experience. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

April 13, 2025

Muy bien el servicio y la atención fue perfecta sin más que decir muchas gracias More

by romanmartinez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wi
Report | Print
Apr 14, 2025 -

Heiser Chevrolet of West Bend responded

Dear Roman, Gracias! We are so glad to hear you had a positive experience at Heiser. We look forward to your next visit!

April 13, 2025

Do not receive detailed estimates of cost and labor, appointments are irrelevant it seems, nobody ever wants to help resolve your problem More

by LIZJ0304
Recommend Dealer
No
Employees Worked With
William Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Heiser Chevrolet of West Bend responded

Dear Liz, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

April 12, 2025

With all the problems they ran into on the truck it still worked out well More

by mpwilmot
Recommend Dealer
Yes
Employees Worked With
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Haba
Report | Print
Apr 16, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for your feedback. We are glad to hear you had an overall positive experience. Thank you for your business. We look forward to making your next visit a 5 star experience.

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