Heiser Chevrolet of West Bend - Service Center

I had a great experience with this dealer. I can't say enough about my experience with Ceasar (salesman). He was knowledgeable and welcoming. He made me feel comfortable and explained things i I can't say enough about my experience with Ceasar (salesman). He was knowledgeable and welcoming. He made me feel comfortable and explained things in detail. If I had a question or concern he addressed it or asked someone until he got the answer. Brian the GM was awesome!! He went over and beyond my expectations. I had a concern and Brian acted immediate and resolved the issue. I truly thank the entire crew for their exceptional customer service. On a scale of 1-10......I give them a 10+. More

Heiser does an excellent job helping us maintain our vehicle for the past 10 years. Winston was great at helping us get it all completed. Dominic gave me a ride home and to pick up my vehicle. He is vehicle for the past 10 years. Winston was great at helping us get it all completed. Dominic gave me a ride home and to pick up my vehicle. He is very nice and opened the door for me both times. More

Very friendly, nice and personable. They listen and try to resolve problems. I feel heard. They listen and try to resolve problems. I feel heard. More

I came in for some work and found two screws just below my windshield. I brought them back and was told that they were extra screws that came with the new part. Unfortunately, that was a lie. I have photog my windshield. I brought them back and was told that they were extra screws that came with the new part. Unfortunately, that was a lie. I have photographs showing the two missing screws from my car. to Nathan's credit, he did call me after he told me that heiser does not lie to customers. Because after he spoke to the mechanic, he admitted that he lied. I really don't know if I'll be coming back. I was offered no compensation, not even a free oil change. A little disappointed. But like I said, Nathan was professional, he didn't have to call me back but he did. And I appreciate that. More

Just fine. No complaints because not very in need of 2012 traverse that was certifyified car tat has served me exceptionally well. No complaints because not very in need of 2012 traverse that was certifyified car tat has served me exceptionally well. More

The dealership has very polite and knowledgeable vemolyees. The waiting room is very comfortable with a TV and easy chairs. vemolyees. The waiting room is very comfortable with a TV and easy chairs. More

Everyone at Heiser was eager to be helpful and provided a first-rate experience. The service advisor, service manager, technician, and courtesy driver were all great. first-rate experience. The service advisor, service manager, technician, and courtesy driver were all great. More

Resolved issue with radio system with a simple software upgrade. Truck is under warranty and they did not try to upsell anything which is greatly appreciated upgrade. Truck is under warranty and they did not try to upsell anything which is greatly appreciated More

Will did an awesome job helping me with my car, even when my insurance company was less than helpful. I would definitely recommend Heiser’s service department! my insurance company was less than helpful. I would definitely recommend Heiser’s service department! More

Had vehicle serviced came back with damage and compensation was they fix and pay half for a new toned cover compensation was they fix and pay half for a new toned cover More