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Heiser Chevrolet of West Bend - Service Center
West Bend, WI
923 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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923 Reviews of Heiser Chevrolet of West Bend - Service Center
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September 10, 2025
went in for a small oil leak, drop my truck off in the morning. got a call back at the end of day. the bill would be $3,215.78 for rear mail seal. then possible crank seal and oil seperater. wont know un morning. got a call back at the end of day. the bill would be $3,215.78 for rear mail seal. then possible crank seal and oil seperater. wont know untill they take off the transmission. the rear main seal by the book is rated at 10 hrs. they wrote on the bill 12.5 hrs. hourly rate 222 dollars an hour. called two chevy dealers 180 and 160 for there rate. I went back in talked to service manager was told these other dealers just want the work. They said because it couldnt be done straight thru thats why there rate was higher? But there is a special camera that can be used to see the oil seperater dont need to remove the transmission. got my truck back from a reputable service center was just the oil seperater 1100 dollars. oh, and I receive an e-mail from heiser chevy to test drive a ev truck and tell them what I think of it and then I would receive 50% off my next service appointment. No pressure, no purchase. came from brian crandall general manager. called and called never no call back. went in to find out about it. they all acted like they new nothing about it showed my e-mail. they acted like we dont know whats up. two days later no word from brian. no disclaimer write but they said there is one, no coupon, nothing. brian said he would give me a 50 dollar coupon. never got. Anything to get you in I think they should be held accountable for this e-mail. More
by jhtz
August 13, 2025
Great response from their service dept. polite and reasonable costs for provided service. Gave ride back to my house until ready. polite and reasonable costs for provided service. Gave ride back to my house until ready. More
by TGF
Verified CustomerEmployees Worked With
August 11, 2025
People are very nice to work with very helpful repair work is done on a timely manner work is done on a timely manner More
by joel pitzlin
Employees Worked With
June 02, 2025
Liam in the service department is amazing. He always takes good care of my needs. Promote him or give him a raise he deserves it! He always takes good care of my needs. Promote him or give him a raise he deserves it! More
by Paythelazar
May 13, 2025
Professional, polite, prompt, I was blown away at the waiting room for customers and ride home and back when done with service... outstanding waiting room for customers and ride home and back when done with service... outstanding More
by jonramthun55
Employees Worked With
Other Employees :
Sorry didn't meet rest of personal, except my 2 drivers to home and back to pickup vehicle when finished
May 13, 2025
I waited quite a long time to get the diagnosis, and maybe I should have been informed along the way that it was still being worked on, was complicated, was more digital than mechanical, etc. maybe I should have been informed along the way that it was still being worked on, was complicated, was more digital than mechanical, etc. More
by RASIEMERS
Employees Worked With
May 03, 2025
This is our "go to" dealer for sales and service. They're knowledgeable, personable and empathetic! They're knowledgeable, personable and empathetic! More
by heme79
April 29, 2025
Initially he did not acknowledge me after exiting my vehicle and approaching the area for assistance. However when 'another' customer pulled in and existed, he made sure to acknowledge he'll assist the vehicle and approaching the area for assistance. However when 'another' customer pulled in and existed, he made sure to acknowledge he'll assist the next person in line. He did recover and provided great service thereafter but I believe it was because of the look of audacity on my face of what had just transpired. I have been coming here for 5yrs and love the prior service but I will gladly move on if need be. More
by Jmmyles75
