Heiser Chevrolet of West Bend

My experience with buying my pacifica started with an appointment to see the van. After a 45 min drive to see the vehicle, it could not be found. An offer was made to fill the gas tank {driving a car tha appointment to see the van. After a 45 min drive to see the vehicle, it could not be found. An offer was made to fill the gas tank {driving a car that gets 32 mpg} I declined. I was told that when it was found they would let me know. Then a few days later I found it online again and decided to make another appointment. The woman on the phone recognized my name and said arrangements could be made for me to test drive at the west allis location. After test drive I agreed to buy the car as I had already had financing worked out with my bank. After telling Charlie the sales guy I had financing through my bank, and I needed the contract to give to my bank a financial person was brought out who said they work with my bank and that I could finance it there. I declined because I was already approved for my loan. At this point I was told doing it that way would delay how long it would take me to get my van. That was fine to me. An appointment was made to meet and drop check for car, the salesman was late. I have never in my life tried to buy a vehicle where it seemed as if they didn't want to sell me the car. More

After another shop botched a rear brake job on my 2014 Volt, they had it towed to Heiser. Heiser diagnosed the problem as a a failed electronic brake control module and brake pressure modular valve and qu Volt, they had it towed to Heiser. Heiser diagnosed the problem as a a failed electronic brake control module and brake pressure modular valve and quoted a price of over $2000. After taking it to another GM dealer they correctly diagnosed the problem and were able to resolve the issue by reprogramming/relearning the brake control module. No parts needed to be replaced. More

Terrible customer service experience - did not help his new employee fumble through taking my car in, my service item was never fixed, did not call to let us know the car was done and was extremely rude - new employee fumble through taking my car in, my service item was never fixed, did not call to let us know the car was done and was extremely rude - Heiser dropping the ball again! More

My car wasn’t leaking oil before the oil change it was after the oil change. I brought my vehicle home and the next day pool of oil was in the driveway. They failed to take responsibility for the work the after the oil change. I brought my vehicle home and the next day pool of oil was in the driveway. They failed to take responsibility for the work they did on my car claiming somebody else. If I brought in my car not leaking next day it’s that’s your fault not the person before you. More

I call, no one calls me back. I have an extended warranty which provides a loaner, you never have one available. Transmission service? Now I have a puddle in my garage. I have an extended warranty which provides a loaner, you never have one available. Transmission service? Now I have a puddle in my garage. More

This is the best service center in town. They're knowledgeable, courteous and timely. We enjoy working with Will, Liam and John! They're knowledgeable, courteous and timely. We enjoy working with Will, Liam and John! More

This was my first time having my car serviced at Heiser. I was impressed on how professional Will was in answering any questions I had. Heiser did an oil change, tire rotation and multipoint inspection in I was impressed on how professional Will was in answering any questions I had. Heiser did an oil change, tire rotation and multipoint inspection in a little over a half hour. I am glad that I bought my Equinox from Heiser. More

I've been in twice to have several problems looked at. One that I think is important is the lane change alert. It doesn't beep until my vehicle is half way over into the next lane. This is dangerous but I One that I think is important is the lane change alert. It doesn't beep until my vehicle is half way over into the next lane. This is dangerous but I've been told nothing can be done about it. There are also several other problems that can't seem to be fixed. More