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Heiser Chevrolet of West Bend

West Bend, WI

4.3
1,483 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,483 reviews

March 22, 2025

Had a check engine light come active during the weekend. When I arrived the light had cleared, they hooked up to the truck and found no issues currently. They said if the light returns to just come in as qu More

by msachse04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad we were able to assist you! Thank you for your business.

March 22, 2025

Very friendly and busy People need to make appointments instead of just showing up and expecting to be waited on by Cesar when they have a customer who had an appointment already Poor Cesar More

by bjgoeser
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We appreciate your 5 star review. Thank you for your business.

March 15, 2025

We were greeted in a friendly and professional manner. We were not pressured to make and immediate purchase. Great selection of vehicles that we were looking for. More

by joanw10158
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Przislicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Heiser Chevrolet of West Bend responded

Dear Joan, At Heiser, we never want our customers to feel pressured and we always strive for a hassle-free experience. We are so glad we were able to give you a positive experience at Heiser Chevrolet Cadillac. Congratulations on your new vehicle and happy driving!

March 14, 2025

I like this dealer and taking care of my car so nice. They so honest. More

by uklianthawng23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for your business. We appreciate your positive review of Heiser Cadillac. The Heiser Cadillac service team is here for any of your future service needs!

March 14, 2025

Last minute oil change. Was told they did a multi point inspection and all was good. I know for a fact I needed wiper blades. Already had bought them just not installed. Cle More

by Jhuggs68
Recommend Dealer
No
Mar 14, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for your business. We appreciate you bringing your concerns to our attention after your recent service visit. If possible, we'd love the opportunity to hear more about your service experience and address your concerns about your wipers. Please contact Brian Crandall via email bcrandall@heiser.com and let us know the best way to contact you and one of our team members will reach out.

March 13, 2025

I was very disappointed with my service since you didn't fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband ha More

by TERRIROSBECK1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
3.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We want to apologize that the service you recieved at Heiser Chevrolet Cadillac left you feeling dissapointed. We never want customers walking away feeling this way. I have sent your feedback to the appropriate management and someone will reach out. In the meantime, please feel free to contact our General Manager Brian Crandall bcrandall@heiser.com so we can further understand what happened during your service experience.

March 12, 2025

Very good service no problems at all service guy was very nice and the truck was done on time More

by iron7960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad you had a good service experience at Heiser Chevrolet Cadillac. Thank you for your business. We look forward to assisting you with any of your future service needs at Heiser Chevrolet Cadillac!

March 12, 2025

The gentleman idea was in the service department was absolutely wonderful. Supply trailblazer to Lake Chevrolet. They said they fixed the problem, but never did. Your tech found the problem and resolved More

by DWAYNE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Heiser Chevrolet of West Bend responded

Dear Dwayne, We are so glad that our tech at Heiser Chevrolet Cadillac was able to fix your problem. Thank you so much for your business! Let us know if there is anything else Heiser's service team can assist you with.

March 12, 2025

I've always used them for service since I bought this car the art great at getting my appointment when I have time. More

by SUZEQM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad we were able to get you in for an appointment for service. Thank you for your business and 5 star review. Please let us know if there is anything else Heiser can do for you!

March 11, 2025

Leigh was fantastic from the start to the finish with the entire car buying process. Would recommend to friends and family! More

by m.zelenika911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Heiser Chevrolet of West Bend responded

Thank you for your business. Happy Driving!

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