Heiser Chevrolet of West Bend

Sherry was amazing to work with! The best car buying experience I have ever had. The best car buying experience I have ever had. More

Helpful and great to people to deal with. Easy to work with and very explanatory on the process Easy to work with and very explanatory on the process More

If you are considering purchasing a Cadillac, I highly recommend Heiser Cadillac in West Bend, WI. My husband dealt with Aimee when choosing our new vehicle. She answered all his questions very promptly a recommend Heiser Cadillac in West Bend, WI. My husband dealt with Aimee when choosing our new vehicle. She answered all his questions very promptly and was great to work with, all via phone conversations and emails. Heiser's price for a new 2025 Cadillac XT5 was much better than the other dealers we checked with, as well as their offer on my trade-in. When we picked up the vehicle Cesar went above and beyond to install all the electronic connections, ie Onstar, My Cadillac app, etc. and made sure we had everything we needed to utilize all the great features on our vehicle. He even suggested that he check to see if I had any rewards on my old, seldom used, GM credit card. To my pleasant surprise, Cesar came back with $651 to take off the purchase price!! Thanks again, Cesar!!! He has followed up with me a couple of times since to make sure I had no issues with the vehicle and if I had any questions. I couldn't be happier with our decision to do business with Heiser! More

Cesar was great, but the receptionist shouldn't have scheduled me that time and day, if Brian was THAT busy!!! 5 hours was WAY to long to wait!!! Never going back there again!!! scheduled me that time and day, if Brian was THAT busy!!! 5 hours was WAY to long to wait!!! Never going back there again!!! More

Sales team and the finance team were wonderful and easy to work with. The shop mechanic missed a faulty part but once I showed and explained to him everything was fixed properly. to work with. The shop mechanic missed a faulty part but once I showed and explained to him everything was fixed properly. More

very poor service more then one time it was time to find a different dealer. after buying two vehicles from Heiser in one year. a different dealer. after buying two vehicles from Heiser in one year. More

I was called to remind me of oil changed needed. Able to set up an appt that worked for me. Everything went fast, done well Able to set up an appt that worked for me. Everything went fast, done well More

I dropped off my vehicle on Monday night after 6pm for my appointment on Tuesday morning. I was told that it would be an eight hour job. I asked for a loaner vehicle and I was given one. Late on Tuesday I re appointment on Tuesday morning. I was told that it would be an eight hour job. I asked for a loaner vehicle and I was given one. Late on Tuesday I received a phone call that my vehicle wouldn't be finished. On Thursday at 5pm I received another phone call, this time I was told that my vehicle was ready. I said that we are going to eat dinner and I will pick it up afterwards. The caller didn't tell me that the service department closes at 6pm on Thursday. I assumed that it closed at 7pm like on Monday. When I arrived to my surprise the service department was closed. I was able to return the loaner vehicle and pick up my vehicle it just was more inconvenient for me. More

This was my first visit for servicing my Equinox. I was greeted in a friendly and welcoming manner. The waiting area was clean, comfortable and well stocked. Service was swiftly completed, and Paymen I was greeted in a friendly and welcoming manner. The waiting area was clean, comfortable and well stocked. Service was swiftly completed, and Payment easy to complete I even received a discount that was running currently. Overall, it was an A+ experience. More

The service was excellent. We took our car here for the first time for an oil change & inspection. I would highly recommend using this dealer & we will go here again when we ne We took our car here for the first time for an oil change & inspection. I would highly recommend using this dealer & we will go here again when we need service. More