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Heiser Chevrolet of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.3
1,484 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,484 reviews

November 11, 2024

They are not timely. They promise a time, and call an hour later. They also call your spouse's phone number and not the number they verified with you personally at drop More

by snbecker0904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Heiser Chevrolet of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Brian Crandall Sales Director / General Manager bcrandall@heiser.com

November 10, 2024

From the time you bring your vehicle inGreat service, polite questions answered, and all done in a timely manner and why they are waiting TV and free Internet More

by BASSMASTER777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 10, 2024

Always happy with my service. Would recommend. Never have any issues. Thank you for great service. More

by animallover3058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 09, 2024

Was very please with the service I got from Maria and this dealership. Very friendly staff. More

by kimmifez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 07, 2024

Cesar made any and all expectations of buying a new truck a great experience. Cesar has sold my wife and I other vehicles prier to this last one . Cesar is not only a sales person to us, he is now a friend. More

by chuckg1953
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

November 01, 2024

Very satisfied with the dealership and the services provided. Very satisfied with the new vehicle. More

by kendischler
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 01, 2024

It is always easy to make appointments for my car. Friendly atmosphere and very fast service. More

by MARKHORNBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 30, 2024

I brought my vehicle back in to fix the rubber molding on my windshield. It was not put back on correctly the last time I brought it in for service work. It was fixed in a timely manner. My only concern now More

by Dawn Giove
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Brian Crandall by email at bcrandall@heiser.com so we can better understand what happened during your experience.

October 30, 2024

Your central scheduling told me I had an appointment today. Went in and dealership told me I didn’t. Getting this rating to fill out tells me I had an appointment and someone at the dealership is jackin More

by JKLOS375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
1.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Brian Crandall by email at bcrandall@heiser.com so we can better understand what happened during your experience.

October 28, 2024

Pleasant experience with Cesar. Found us the car we were looking for and he was super helpful and informative about everything. More

by tess.h
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

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