Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Heiser Chevrolet

West Allis, WI

Overview
Employees
Reviews
Vehicles
4.1
2,122 Reviews
Welcome to Heiser Chevrolet in West Allis! We are proud to be Wisconsin's choice Chevy dealer. We have a large selection of new Chevrolet vehicles and used cars for sale in West Allis. Our Chevy auto service center keeps customers coming back for oil changes and brake repair and you can rest assured that our Certified Service team will have you back on the road, fast. If you are near Milwaukee and looking for a dedicated Chevrolet dealership to visit, stop by Heiser Chevrolet for the best service and largest selection of cars, trucks and SUV's in the area.
Contact Dealership
View Awards

10200 W. Arthur Ave.

West Allis, WI

53227

Directions

By Type

Showing 2,122 reviews

March 23, 2024

The relationship between onstar and heiser was weak. My reception at the dealership was poor. All I had was apparently a dead battery and it took 2 days. I was disappointed. More

by TVANDERSON
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees.

March 22, 2024

I mention some concerns about the windshield wipers stop working in the middle of a thunderstorm and water sipping through the center console of the truck. Instead of checking the truck out they just checke More

by yahirasanta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Shepard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Sterling
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

March 21, 2024

Got oil change and now my engine light is on. .. I don't want to go without my vehicle when I just had it at shop..why is engine light on now More

by Ladyoluck76
Recommend Dealer
No
Report | Print
Mar 25, 2024 -

Heiser Chevrolet responded

Dear Valued Customer, If it's possible to discuss your visit in more detail, please send us a message to our Service Manager Cindy Robinson by phone 414-328-2447 or by email at cindy.robinson@heiser.comwith your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

March 21, 2024

After my visit at this dealership. Getting an oil change and tire rotation, a couple days later I noticed that my wheel tire lock on my front passenger tires wasn't tighten at all to t More

by BRITTBRATW
Recommend Dealer
No
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

March 20, 2024

I always go to Heiser for 2 reasons: Dave Shepard and an excellent reliable service e department. More

by gail1111
Recommend Dealer
Yes
Employees Worked With
Don't remember but I wish I did. She was a service writer and was wonderfully
Report | Print
Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 19, 2024

As usual fast and friendly service. The only problem with this visit I saw my Tahoe pulled out and parked out front. It was then another 45 minutes before I was told it was done. More

by rlwilliams2825
Recommend Dealer
Yes
Employees Worked With
Nicole Darling, Nicole Darling
Report | Print
Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

March 19, 2024

Fantastic job getting us a brand new Blazer that we absolutely love. Thanks Greg Koss and the whole team at Heiser Chevrolet. More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan McGee
Report | Print
Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 19, 2024

Full detail was not completed. Rear passenger windows were smeared and the back windows had dog nose prints on them. Very disappointing. This after the service crew failed to tight More

by CERT73
Recommend Dealer
No
Employees Worked With
Nicole Darling, Nicole Darling
Report | Print
March 18, 2024

I was there for a recall, and they treated me as though I bought my car from them. I highly recommend the service department. More

by slotbreakr
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Jul 08, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 18, 2024

Don't know who Megan Shulta is. Don't know who Megan Shulta is.. Don't know who Megan Shulta is.. More

by marlynandneal
Recommend Dealer
No
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

1
...
28
29
30
...
213