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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.2
834 Reviews

834 Reviews of Heiser Chevrolet Cadillac - Service Center

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October 03, 2019

recurring "Check Engine" light The service department and salesperson (OB) took really good care of us when this problem came up within a few days of the purchase of our used Impala More

by MEDDEVCOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
"OB" and the Service Manager (forgot her name)
Oct 03, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you've had a great experience with our service department, as well as with OB. We greatly appreciate your business and look forward to seeing you in the future. Glad you're enjoying your new Impala!

October 02, 2019

Oil Change and tire rotation. Everyone I deal with is pleasant and knowledgeable. We will return when we need another vehicle. We took our son to Heiser when he needed a newer vehi More

by RJMARTIN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Heiser Chevrolet Cadillac responded

Dear RJ, Thank you for taking the time to leave us a 5-star review! Glad to hear that you had a great experience Cesar and the rest of the Heiser team. We greatly appreciate your business and look forward to seeing you again soon!

October 02, 2019

Oil change The people were friendly and helpful. The facility was clean and comfy. My kids had fun on the play room. My service was quick and I was completely sa More

by KLOBOTZKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the great review! We are happy to hear that you had a great experience with us and enjoyed our customer lounge and kids area. Thank you for choosing Heiser and we hope to see you again soon!

October 02, 2019

Service on my Equinox The service staff was very polite and responsive to my needs.They completed all the repairs in a timely manner. Would recommend Heiser to others. More

by ASKREUSER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in service
Oct 03, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! Glad to hear that you had a great experience with our service department and enjoyed our customer lounge. We greatly appreciate your business and hope to see you again soon!

October 02, 2019

Service Everyone was friendly and professional. They set schedule appointments to our schedule. They listen to us. The room to wait is very nice and it is More

by EPULS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve.
Oct 03, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the 5-star review! Glad to hear you've had a great experience with our service department and enjoy our customer lounge. Thank you for choosing Heiser and we look forward to seeing you again soon!

September 21, 2019

Very nice . Easy in and out. The employees were friendly and my vehicle was returned washed. Great service. I was able to set up my service online. More

by RANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Heiser Chevrolet Cadillac responded

Dear Randy, Thank you for the great review! We are happy to hear that your experience with our service department was quick and easy. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 14, 2019

They do a very good job. They do an excellent job. Nate & Ryan help me get new tires for my daughters car and a sway bar fixed. They were able to do it in one day and get her More

by Steve09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate & Ryan, Rick Nelson, Mathias "Taz" Derksen
Sep 16, 2019 -

Heiser Chevrolet Cadillac responded

Dear Steve, Thank you for the 5-star review! We are happy to hear that you had a great experience with Heiser and the service team. Thank you for choosing Heiser and we hope to see you again soon!

September 04, 2019

Excellent, trustworthy service Everytime I come in, everyone is always welcoming. I am frequently asked by all employees if I'm doing ok. They also respect my time. Great service! More

by heme79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
Sep 04, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the 5-star review! We are so happy to hear that you had a great experience with us. We greatly appreciate your business and look forward to seeing you again in the future!

August 21, 2019

timely I went in and they got me in for my needs. Rotors and brake work was done very quickly. Drives much better. Thanks to everyone!! More

by fwsevert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan in service
Aug 27, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thanks for the great review! Glad we could make your experience positive and efficient. Thank you for choosing Heiser and we hope to see you again soon.

August 15, 2019

Regular Maintenance, recall and oil leak Nathan did a great job. Service detected an oil leak which was covered by warranty and repaired. Only issue was that when I picked it up, there were More

by ROGER.MILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan in Service
Aug 27, 2019 -

Heiser Chevrolet Cadillac responded

Dear Roger, Thanks for the great feedback! Glad to hear that you had a positive experience with our service team. Thank you for choosing Heiser and we look forward to seeing you again in the future!

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