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Heiser Chevrolet Cadillac - Service Center
West Bend, WI
781 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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781 Reviews of Heiser Chevrolet Cadillac - Service Center
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May 24, 2019
Well done Thank you for quick turnaround on getting parts for vehicle repair in while I was onsite waiting for repair Have a good Holiday Thank Martin Thank you for quick turnaround on getting parts for vehicle repair in while I was onsite waiting for repair Have a good Holiday Thank Martin More
by oberheim
Verified CustomerEmployees Worked With
Nathan in service
May 23, 2019
Awesome job! The service dept. crew (Chad) did an awesome job on replacing all four tires, OC job and wiper replacement. They also did a fantastic job of washing a The service dept. crew (Chad) did an awesome job on replacing all four tires, OC job and wiper replacement. They also did a fantastic job of washing and vacuuming out the interior of the car. I have one small suggestion going forward. I would have appreciated an offer and/or explanation of the bill/invoice and for the new tire warranty, etc., at the end of my wait. Otherwise, you have a great service department. More
by John
Employees Worked With
Nathan Heimerl
May 23, 2019
Inconvenienced I set up an oil change for a Saturday and was able to drop off my car before service closed Friday and turn over my keys instead of putting them in th I set up an oil change for a Saturday and was able to drop off my car before service closed Friday and turn over my keys instead of putting them in the drop box. I wish I would have been able to put them in the drop box. They took my keys and asked me if I would be picking my car up by noon the next day, I said it would be more like 2:00 so I was told to pick up my keys at the front desk. When I came the next day at 2:00 my keys were not ready and the receptionist checked to see what was going on. Apparently my car was put in as a Monday pick up. Wouldn't have been a big deal if I could have gotten a loaner but the receptionist checked with the GM and came back to tell me that there was no loaner and I could drop my car back off Monday for a free oil change. I schedule my services on a Saturday for a reason so that was a major inconvenience. I eventually said I would be there after work Monday. I called back a bit later to ask if I could drop off Monday and get a loaner until the next day. I was told that the Service Manager would call me Monday to work things out. I'm was a little upset that everything went through the receptionist up to this point, the GM didn't even bother to come out and offer any sort of resolution. I wouldn't even be writing a bad review if things would have been taken care of at that time. Anyways, come Monday I got a call was offered a loaner and free oil change. Great. Came to drop off my Chevy Traverse and was given a Chevy Trax as a loaner. It's great that I got a loaner but come on, I drop off a family sized vehicle and was given a Trax? Another inconvenience. The service area was very apologetic for everything and I understand things can happen but again it really upset me that things weren't taken care of Saturday when I came in for pick up and I had to be upset the rest of the weekend. I will continue to bring my Traverse to you guys because of the normal convenience of having it serviced by appointment on a Saturday but will not go out of my way to recommend anyone to come to you. More
by Inconvenienced
Employees Worked With
Unknown
May 23, 2019
Chad Breiger the best sales person you have met. he Will to anything in his power to get you a good and faur sale price. The service department is providing great service and helpful tips as well. C he Will to anything in his power to get you a good and faur sale price. The service department is providing great service and helpful tips as well. Cedar makes you feel at home.. More
by Isaac G.
May 23, 2019
Great place I had the scheduled maintenance on my XT5 done. I have nothing but the highest regards for the service department. It is always clean, the staff is I had the scheduled maintenance on my XT5 done. I have nothing but the highest regards for the service department. It is always clean, the staff is always professional, and their promptness is second to none. The waiting area is pleasant and the time goes by quickly. More
by BABSMAC
Employees Worked With
I really don't know who I worked with in the service department.
May 23, 2019
The service was great. The oil changes and tire rotation were serviced on time with minimum waiting in the customer lounge area.. The service department is always polite an The oil changes and tire rotation were serviced on time with minimum waiting in the customer lounge area.. The service department is always polite and professional. More
by TOMGAUS58
Employees Worked With
May 23, 2019
Coincidence? I think not. We brought our suburban in to get the passenger side seat motor fixed. After waiting for 6 hours, we got it back and the drivers side motor is now bro We brought our suburban in to get the passenger side seat motor fixed. After waiting for 6 hours, we got it back and the drivers side motor is now broken and is doing the same exact thing as the passenger side was. The dealership would not fix it. They told us to get it fixed under our warranty. Unacceptable! More
by AMY
Employees Worked With
Chad Braeger
May 23, 2019
Fixed my car After buying my car about 6 months later I was having problems after talking to a couple of people at the dealership they got it in and fixed it. They After buying my car about 6 months later I was having problems after talking to a couple of people at the dealership they got it in and fixed it. They didn't have to do what they did but they went above and beyond for me. More
by hayzer69
Employees Worked With
Rick Nelson, Mathias "Taz" Derksen
May 23, 2019
Broke my miror I came in for a oil change,and they took it out for a trany check.After the oil change they took it for a car wash.The machine hit my mirror.The rep s I came in for a oil change,and they took it out for a trany check.After the oil change they took it for a car wash.The machine hit my mirror.The rep showed me the broken mirro and said they would fix it.Haven't heard from them in two weeks after the broken miror More
by NEHRBIE
Employees Worked With
Service Advisor 6325 Nathan Heimerl
May 23, 2019
Quick Can easily accomplish an oil change and tire rotation on my lunch hour. It's quick, efficient and quality work. I will always bring my truck in for se Can easily accomplish an oil change and tire rotation on my lunch hour. It's quick, efficient and quality work. I will always bring my truck in for servicing More
by RANDY.HOLTZ
Employees Worked With
Glen Gierach
