Heiser Chevrolet Cadillac - Service Center

great service from buying to the services dept and everyone in-between , did a great job and very friendly and helpful great place to buy a car . service from buying to the services dept and everyone in-between , did a great job and very friendly and helpful great place to buy a car . More

Found the help we needed! We were looking for something rather unusual. We needed nitrogen in our camper tires. They were able to get this done the same day I called, and wor We were looking for something rather unusual. We needed nitrogen in our camper tires. They were able to get this done the same day I called, and worked around my schedule. Very considerate! More

Unhappy with customer service When the service writer I worked with called to tell me the car was done, I asked to be picked up by the shuttle driver at noon. At 12:20 pm I called When the service writer I worked with called to tell me the car was done, I asked to be picked up by the shuttle driver at noon. At 12:20 pm I called the service department to let them know the shuttle driver had not arrived yet. The service writer I had been working with had left the dealership and nobody knew anything about it. I was told that the shuttle driver was out picking someone else up and would come get me after they returned to the dealership. At about 1:00 pm there was a knock on my door, it was the shuttle driver. When I arrived at the dealership I asked the service writer I had been working with why I I wasn’t picked up at noon. He mumbled something about having written it down on the board and didn’t know what happened. Having been asked to be picked up at noon and not receiving any information to the contrary, I committed to picking up my sick grandson from the high school. He had to wait until 1:30 pm for me to get there. The thing that really angered me was the envelope in my vehicle with the letter from the dealership offering to buy back my car. There was time for that, but no one made sure the shuttle driver was picking me up at noon? More

very good they all do a great job no problems at all good job. they all seamed to know an do their job very well very good group. they all do a great job no problems at all good job. they all seamed to know an do their job very well very good group. More

recurring "Check Engine" light The service department and salesperson (OB) took really good care of us when this problem came up within a few days of the purchase of our used Impala The service department and salesperson (OB) took really good care of us when this problem came up within a few days of the purchase of our used Impala. They took the time to properly diagnose what turned out to be a very tricky issue with the fuel evap system. The technicians figured out a dual fault problem and fixed it for good! Some things are not able to be diagnosed by simply reading a computer generated failure code. It took a real technician to pin down the problem and fix it. There was no charge for the service they performed and they would have been within their rights to charge for time and parts. It was a used car. We love our Impala and she drives like a brand new car! Thanks! More

Oil Change and tire rotation. Everyone I deal with is pleasant and knowledgeable. We will return when we need another vehicle. We took our son to Heiser when he needed a newer vehi Everyone I deal with is pleasant and knowledgeable. We will return when we need another vehicle. We took our son to Heiser when he needed a newer vehicle. More

Oil change The people were friendly and helpful. The facility was clean and comfy. My kids had fun on the play room. My service was quick and I was completely sa The people were friendly and helpful. The facility was clean and comfy. My kids had fun on the play room. My service was quick and I was completely satisfied. More

Service on my Equinox The service staff was very polite and responsive to my needs.They completed all the repairs in a timely manner. Would recommend Heiser to others. The service staff was very polite and responsive to my needs.They completed all the repairs in a timely manner. Would recommend Heiser to others. More

Service Everyone was friendly and professional. They set schedule appointments to our schedule. They listen to us. The room to wait is very nice and it is Everyone was friendly and professional. They set schedule appointments to our schedule. They listen to us. The room to wait is very nice and it is nice to have munches. More

Very nice . Easy in and out. The employees were friendly and my vehicle was returned washed. Great service. I was able to set up my service online. Easy in and out. The employees were friendly and my vehicle was returned washed. Great service. I was able to set up my service online. More