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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.2
834 Reviews

834 Reviews of Heiser Chevrolet Cadillac - Service Center

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November 17, 2019

Great service Nice people to deal with didn't wait that long when my vehicle was in for maintenance Always fresh popcorn and refreshments in the waiting area More

by SHELLEYS1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nelson
Nov 18, 2019 -

Heiser Chevrolet Cadillac responded

Dear Shelley, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Heiser and our service department. Glad you're enjoying our customer lounge as well. We greatly appreciate your business and look forward to seeing you again soon. Happy driving!

November 17, 2019

Service Good customer service,paid attention to details,made sure the work was done correctly and in a period of time,and asked if we had any questions. More

by PMANSSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Nelson, Glen Gierach
Nov 18, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with Glen and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you’re enjoying your new ride!

November 14, 2019

Brake noise problem recall Good job in getting rid of the rubbing noise I had in the brake system. They replaced the rear brake pads and they were covered under warranty, no cha More

by ALJOPROM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown.
Nov 14, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 13, 2019

Good job! Heiser has always been nice to deal with. Oil change and recalls taken care of as I waited. Always very friendly. I will continue to have my vehicle More

by RHASSE110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Nov 14, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 12, 2019

Super service; thank you! Everyone I dealt with was so helpful and friendly. The service at Heiser's has been very good to me since my husband passed away and I sincerely app More

by MHELTEMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, I do not know the names of the men in the Service/Maintenance Dept.
Nov 13, 2019 -

Heiser Chevrolet Cadillac responded

Dear Mary, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy Thanksgiving and Merry Christmas to you as well!

November 11, 2019

Oil change I only had an oil change, but the service was great.The employee's were very friendly and the work was done in a timely manner. More

by buckfever112642
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Taylor Nelson
Nov 13, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 08, 2019

recall Always friendly, prompt and knowledgeable...keep me posted if any delays in estimated time for service. Spotless service area and clean, washed car More

by RBUMBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
only dealt with the service area
Nov 08, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the kind words! We are so happy to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and hope to see you again soon. Happy driving!

November 07, 2019

Great experience, every time I have been coming to Heiser for several years now. Every time the work has been done correctly, the staff is helpful and it's hassle-free. More

by DAARAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan- always does a great job. I'm glad he's there.
Nov 08, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the kind words! We are so happy to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and hope to see you again soon. Happy driving!

November 06, 2019

Good Service The service personnel are great. They explain everything in a way that I can understand. They are willing to answer any questions I have. They are More

by LOUISE.ANDREYS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
Nov 06, 2019 -

Heiser Chevrolet Cadillac responded

Dear Louise, Thank you for the 5-star review! We are thrilled to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 05, 2019

always great cadillac experience the check in process is smooth, super nice waiting area with soda and coffee . service was quicker than expected and a nicely washed vehicle was waiti More

by JSCHWARTZ4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Vicari Jr.
Nov 05, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the 5-star review! We are so happy to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and hope to see you again soon. Happy driving!

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