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Heiser Chevrolet Cadillac - Service Center
West Bend, WI
834 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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834 Reviews of Heiser Chevrolet Cadillac - Service Center
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November 25, 2019
Cargo Mat I only went to pick up a cargo mat that I had ordered using my Chevrolet rewards points. Seemed to be a hassle because at first they couldn’t find it I only went to pick up a cargo mat that I had ordered using my Chevrolet rewards points. Seemed to be a hassle because at first they couldn’t find it then when found had to go to Service Dept. for paper work and then had to wait for Parts Dept to do their paper work where I had just been for 20 min. So overall a hassle and a long time to just pick up an order. Think this process could be streamlined a bit. More
by JERSUE44
Verified CustomerEmployees Worked With
Do not know names of people I interacted with
November 25, 2019
Routine Maintenance Routine maintenance completed on time and very reasonable. Also had repair work completed - quote and time involved was right on. I would not even c Routine maintenance completed on time and very reasonable. Also had repair work completed - quote and time involved was right on. I would not even consider taking my vehicle to another dealership and recommend Heiser every time. More
by RCDGAME
Employees Worked With
Not sure the name of service writer but he did a great job.
November 23, 2019
Great service! Everyone is very helpful & friendly. I always get great service! It always nice to leave with a freshly washed vehicle no mater what I bring it in f Everyone is very helpful & friendly. I always get great service! It always nice to leave with a freshly washed vehicle no mater what I bring it in for! More
by KERIO24
Employees Worked With
November 23, 2019
Repair was finished but promises not kept. When I called to schedule this recall repair I told the lady on the phone who make the appointment that I needed a loaner. She warned me it would be a When I called to schedule this recall repair I told the lady on the phone who make the appointment that I needed a loaner. She warned me it would be a little longer out to schedule a day when a loaner was available. I assured her that was fine and we found an agreeable day & time. My husband brought the car in the morning of the appointment and when he came back he said you didn’t give him a loaner, only a ride. He said you were going to move some things around that day so the car would be finished by 11:00. Well that didn’t happen either. My husband is rarely home and because he was we were scheduled to look for flooring in the morning that day. Thanks to the lie of being told we would have a loaner we have yet to be able to get to look for flooring. I’m not real happy about being lied to. More
by mark.malzahn
Employees Worked With
Not sure of names
November 20, 2019
CT’s service As always excellent delership service team very efficient staff in showroom very helpful and friendly have bought several vehicle from Heiser probably As always excellent delership service team very efficient staff in showroom very helpful and friendly have bought several vehicle from Heiser probably not the last one More
by OPPEEJ
November 20, 2019
Service visit Had trouble with the software for lane detection which shut down most of the automatic functions of the car. Service manager was familiar with the iss Had trouble with the software for lane detection which shut down most of the automatic functions of the car. Service manager was familiar with the issue. Only issues that I can think of is having more people in on Saturday, especially service. Things happen on the weekends, it would be nice to have people in . Also open longer than noon on Saturday. Just a thought, not really a complaint. More
by KOHLHAGENDANIEL
Employees Worked With
November 19, 2019
Payment problems The service team did their usual outstanding job completing the oil change/tire rotation on time. When I went to pay I wrote a check and the cashier The service team did their usual outstanding job completing the oil change/tire rotation on time. When I went to pay I wrote a check and the cashier disappeared with the check. five plus minutes later she returned to tell me that Heiser could not accept my check. When I asked why she responded by saying "I'll let you talk to them". We went to the front of the dealership reception desk and in full view of everybody in the show room called someone. She entered some information and then handed me the phone to talk to someone about my check. I was asked my personal information in front of all who could hear. I did reluctantly provide the info and then found out they could not accept my check. I asked why and the person on the phone could only tell me "Due to frequency of check use". The person would not explain any further. The whole experience was poorly handled and embarrassing to me in front of everyone in the showroom. I did check with the bank and there was plenty of cash in the account to cover the $52.00 check. I asked to speak to a manager and he checked with the payment staff. He offered no help and told me I needed to talk to "Telecheck" to resolve my problem. It was between me and them to resolve. Yea, big help! More
by MRINDY19
Employees Worked With
Joe Vicari Jr.
November 19, 2019
Terrible Was told the repair I was having done was going to be under warranty but the part was not yet in. When the part came in I was called and had an appoin Was told the repair I was having done was going to be under warranty but the part was not yet in. When the part came in I was called and had an appointment scheduled. Dropped my car off and they called me later that day to tell me its actually something else that was wrong and isnt covered under warranty. So I paid the 250 dollars to get it fixed but I am beyond pissed that it magically went from covered to not covered and was blind sided by a 250 dollar bill. Will never take any vehicle to this place again. More
by MSCOTTKNIGHT20
Employees Worked With
Not sure
November 18, 2019
Friendly people - High er Prices Service people where friendly and professional. However, prices seemed high. I was going to have a new battery installed and valve stems replaced but Service people where friendly and professional. However, prices seemed high. I was going to have a new battery installed and valve stems replaced but decided not to because of the price. More
by CK47BURCH
Employees Worked With
Steve Hanke - Service
November 18, 2019
Good Customer Service I was very spoiled by a previous service tech. When I would pick up my car after service this she would carefully go through the items on the checkli I was very spoiled by a previous service tech. When I would pick up my car after service this she would carefully go through the items on the checklist letting me know what was checked and okay and what if anything I needed to take care of. your service techs are very good but I miss that little extra. More
by GRACEG0
Employees Worked With
Mason, Nathan
