Heiser Chevrolet Cadillac - Service Center

Service visit Had trouble with the software for lane detection which shut down most of the automatic functions of the car. Service manager was familiar with the iss Had trouble with the software for lane detection which shut down most of the automatic functions of the car. Service manager was familiar with the issue. Only issues that I can think of is having more people in on Saturday, especially service. Things happen on the weekends, it would be nice to have people in . Also open longer than noon on Saturday. Just a thought, not really a complaint. More

Payment problems The service team did their usual outstanding job completing the oil change/tire rotation on time. When I went to pay I wrote a check and the cashier The service team did their usual outstanding job completing the oil change/tire rotation on time. When I went to pay I wrote a check and the cashier disappeared with the check. five plus minutes later she returned to tell me that Heiser could not accept my check. When I asked why she responded by saying "I'll let you talk to them". We went to the front of the dealership reception desk and in full view of everybody in the show room called someone. She entered some information and then handed me the phone to talk to someone about my check. I was asked my personal information in front of all who could hear. I did reluctantly provide the info and then found out they could not accept my check. I asked why and the person on the phone could only tell me "Due to frequency of check use". The person would not explain any further. The whole experience was poorly handled and embarrassing to me in front of everyone in the showroom. I did check with the bank and there was plenty of cash in the account to cover the $52.00 check. I asked to speak to a manager and he checked with the payment staff. He offered no help and told me I needed to talk to "Telecheck" to resolve my problem. It was between me and them to resolve. Yea, big help! More

Terrible Was told the repair I was having done was going to be under warranty but the part was not yet in. When the part came in I was called and had an appoin Was told the repair I was having done was going to be under warranty but the part was not yet in. When the part came in I was called and had an appointment scheduled. Dropped my car off and they called me later that day to tell me its actually something else that was wrong and isnt covered under warranty. So I paid the 250 dollars to get it fixed but I am beyond pissed that it magically went from covered to not covered and was blind sided by a 250 dollar bill. Will never take any vehicle to this place again. More

Good Customer Service I was very spoiled by a previous service tech. When I would pick up my car after service this she would carefully go through the items on the checkli I was very spoiled by a previous service tech. When I would pick up my car after service this she would carefully go through the items on the checklist letting me know what was checked and okay and what if anything I needed to take care of. your service techs are very good but I miss that little extra. More

Great service Nice people to deal with didn't wait that long when my vehicle was in for maintenance Always fresh popcorn and refreshments in the waiting area Nice people to deal with didn't wait that long when my vehicle was in for maintenance Always fresh popcorn and refreshments in the waiting area More

Service Good customer service,paid attention to details,made sure the work was done correctly and in a period of time,and asked if we had any questions. Good customer service,paid attention to details,made sure the work was done correctly and in a period of time,and asked if we had any questions. More

Brake noise problem recall Good job in getting rid of the rubbing noise I had in the brake system. They replaced the rear brake pads and they were covered under warranty, no cha Good job in getting rid of the rubbing noise I had in the brake system. They replaced the rear brake pads and they were covered under warranty, no charge! More

Good job! Heiser has always been nice to deal with. Oil change and recalls taken care of as I waited. Always very friendly. I will continue to have my vehicle Heiser has always been nice to deal with. Oil change and recalls taken care of as I waited. Always very friendly. I will continue to have my vehicle serviced there. More

Super service; thank you! Everyone I dealt with was so helpful and friendly. The service at Heiser's has been very good to me since my husband passed away and I sincerely app Everyone I dealt with was so helpful and friendly. The service at Heiser's has been very good to me since my husband passed away and I sincerely appreciate it . Thanks so much! Happy Thanksgiving and Merry Christmas to you all. Mary Heltemes More