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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.3
819 Reviews

819 Reviews of Heiser Chevrolet Cadillac - Service Center

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January 21, 2020

Always a great experience! Nathan is a great service tech who is very prompt in his taking care of customers. The waiting room is pleasant. More

by BGWACHS
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller
Jan 22, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Heiser's service department. We greatly appreciate your business and look forward to seeing you again next time. Happy driving!

January 07, 2020

Helpful, friendly Good for getting in for service. had a car available when repairs done. still don't know what all is covered or not covered under warranty. More

by JMANDERLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive review! We are pleased to hear that you enjoyed your time with us. Thank you for choosing Heiser and we hope to see you again soon. Happy driving!

December 31, 2019

GMC pick up service I had a oil change made an appointment I got in on time and was out before the time I was told it would be done. More

by ALCINDYMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not rember who I spoke with.
Jan 02, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the great review! We are pleased to hear that you enjoyed your experience with us. Thank you for choosing Heiser, we look forward to seeing you again in the future. Happy driving!

December 31, 2019

Recall repair Repair was done in the quoted time. Waiting area was ok. Coffee dispenser did a good job blending my drink.Truck was washed and clean. More

by KENJEANPRAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Myszka, Rick Nelson, Chad Braeger
Jan 02, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are happy to hear that you enjoyed your experience with us. We greatly appreciate your business and look forward to seeing you again in the future.

December 22, 2019

Good service Waiting time could be shorter. Overall service was good. Staff was very friendly and helpful when I asked them questions about things other than what More

by TDZ182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Worley
Dec 26, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are happy to hear that you are pleased with your visit. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 19, 2019

Good service, above average wait time. I am happy with the service I received. The staff was polite and courteous, however it seemed the service department was overbooked. It took two and More

by LJLINDMEYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 19, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are happy to hear that you are pleased with your service, and we sincerely apologize for the wait time during your visit. Thank you for choosing Heiser and we hope to see you again soon. Happy driving!

December 19, 2019

Good and I understand what is being done on my car. The time I’m at Heiser gives me the opportunity to talk and ask questions and get a good understanding of the the car care that is being applied to my More

by JFOX2918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Hanke
Dec 19, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the 5-star review! We are happy to hear that you've enjoyed your experience with us. Thank you for choosing Heiser and we hope to see you again soon. Happy driving!

December 18, 2019

Service was easy. I leased my Equinox from Heiser and take it there for service, because I know they will be careful with it and do the job right. More

by MNOEGELSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Nelson, Joe Vicari Jr.
Dec 18, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you've had a great experience with Heiser and our service department. We greatly appreciate your business and hope to see you again soon. Happy driving!

December 13, 2019

As I hoped it would be. Had vehicle in for new tires, oil change, and new battery Service was delivered as advised it would be. Have used this dealer exclusively and will c More

by BOONEGROVE40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Dec 16, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you continue to have a great experience with us. Thank you for choosing Heiser and we look forward to seeing you again in the future. Happy driving!

December 12, 2019

Very good Warranty work all went well 6 vehicle bought or leased here very friendly will give them a chance for future vehicles thank for the good job. More

by KERNISSE23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathias "Taz" Derksen
Dec 16, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you continue to have a great experience with Heiser and the team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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