Heiser Chevrolet Cadillac - Service Center

Had a long wait until my parts arrived due to the strike, but the dealership service department did the best they could do. Kept me informed. but the dealership service department did the best they could do. Kept me informed. More

Trustworthy We appreciated the service department's attempt to offer us options on a repair of our old car, but we decided to lease a new car instead of fixing it We appreciated the service department's attempt to offer us options on a repair of our old car, but we decided to lease a new car instead of fixing it. More

Fast and friendly service the waiting room is clean and accomadating nice area to pass time while you wait for your vehicle to be serviced accomadating nice area to pass time while you wait for your vehicle to be serviced More

Beyond Poor Poor communication from the the start with ordering the parts through the service advisor to the non response i got from the service manager regarding Poor communication from the the start with ordering the parts through the service advisor to the non response i got from the service manager regarding the lack of service that was expected to the quality of work provided where the car was still broke and more items wrong due to poor service and returned to me as a repaired vehicle. Lack of documentation as to what happened to my car to no documentation as to what was checked during the multi point inspection...After waiting 2 weeks for a call from the service manager which i told was going to happen to discuss these issues it took me going into speak with the GM Rafael to get my answers. After i received my multi-point inspection report -i noticed the brake pads had the same amount of life left in them that they had when i took the car in a year ago and i put an additional 20000 miles on the vehicle since then and with no additional brake wear. seems kinda fishy. More

Serviced Colorado; purchased Cadillac same day! Truck service totally thorough and spot-on-time as always. Bought a Cadillac XTS while we waited! Always a pleasure working within Heiser Automotive d Truck service totally thorough and spot-on-time as always. Bought a Cadillac XTS while we waited! Always a pleasure working within Heiser Automotive dealerships. More

Car sold for scrap due to GM's poor design Took in car for battery heating issue (cold weather) ended up with GM guided disaster only to find out that GM poor battery leveling software had dama Took in car for battery heating issue (cold weather) ended up with GM guided disaster only to find out that GM poor battery leveling software had damaged battery during its service life. (applying recall firmware upgrade renders car unusable/no longer able to charge) GM expecting customer to pay thousands of dollars of repairs on a self induced engineering defect will find future customers all getting same experience (i.e. Chevy Bolt with same planned failure mode installed) I lost a 40k car that depreciated to scrap iron, way to go GM. More

I needed to take my car in for a recall and they were quick to get me scheduled and turned around the car in less than an hour. Fast friendly service just the way it should be. quick to get me scheduled and turned around the car in less than an hour. Fast friendly service just the way it should be. More

Very Pleased Once again Hieser does not disappoint! They were able to accommodate me on very short notice! Work was done on time in a timely manner! Once again Hieser does not disappoint! They were able to accommodate me on very short notice! Work was done on time in a timely manner! More

Repair Called day before for a appointment and got in the next day. Service was fast and I was on my way less than 40 minutes later!!! Called day before for a appointment and got in the next day. Service was fast and I was on my way less than 40 minutes later!!! More

Jury is out on the car. electrical issues with the car. Dealership is wonderful to work with. Issues with car were met, not totally satisfied with car as of yet. Will want to address keeping car after 30 m Dealership is wonderful to work with. Issues with car were met, not totally satisfied with car as of yet. Will want to address keeping car after 30 more days. More