Heiser Chevrolet Cadillac - Service Center

service info I did not take the first service needed and went back to schedule and Matt was very helpful in scheduling the service I will need and he will get back I did not take the first service needed and went back to schedule and Matt was very helpful in scheduling the service I will need and he will get back to me when the unit comes in. More

"Great Service" The Service man was very helpful and prompt when I arrived at the Dealership for my Oil Change. The Oil Change was done in the amount of time I was t The Service man was very helpful and prompt when I arrived at the Dealership for my Oil Change. The Oil Change was done in the amount of time I was told. They washed the Car and it looked like new, Thanks. More

All are friendly, hard working employees. I have been a customer for many years. I have always felt welcome. Whether I need air in my tire or need to have a general check up on my car the ser I have been a customer for many years. I have always felt welcome. Whether I need air in my tire or need to have a general check up on my car the service is excellent. As a senior citizen, I very much appreciate the fact that I don't have to worry that I will be ignored, overcharged or have serious problems with my car. More

Prompt service. Good communication Nice waiting area. Nice. Nice. Nice. Friendly staff. Good explanation of service to be done. That’s it. That’s all Nice. Nice. Nice. Friendly staff. Good explanation of service to be done. That’s it. That’s all More

Good service Friendly good service quick service can get an appointment timely not a waiting period employees work very professionally that always wants me to come Friendly good service quick service can get an appointment timely not a waiting period employees work very professionally that always wants me to come back again no complaints More

Great service and customer care is why I continue to come back and service all my Chevy trucks here. Nice to have so many long term people there to work with over the years. back and service all my Chevy trucks here. Nice to have so many long term people there to work with over the years. More

Not a ggod expierence Did not fix the issue the first time and received a second invoice when they fixed all of the issues. Total cost exceeded estimate and took almost 2 Did not fix the issue the first time and received a second invoice when they fixed all of the issues. Total cost exceeded estimate and took almost 2 weeks to fix (we said we were not in a hurry but 2 weeks is very excessive) More

Our Cadillac left us high and dry. Have not Been left stranded by a car in years. Would not shift into drive. Called service and talked to Matt. Never heard of that. Had it towed to dealer. Had to get pa stranded by a car in years. Would not shift into drive. Called service and talked to Matt. Never heard of that. Had it towed to dealer. Had to get parts . Fixed in 2 days. looked it up online only one other car did that. Fast service considering there wasn’t much online. Thanks Matt More

Didn't Do Anything I took my truck in because I notice a shake when I accelerate and thought it may be a transmission issue. Was told that they would do an hour of diag I took my truck in because I notice a shake when I accelerate and thought it may be a transmission issue. Was told that they would do an hour of diagnostics to see what was going on. I was called later in the day and told that they didn't find anything and they couldn't duplicate the issue. I picked up the truck and noticed the same thing on my way home. I then met up with a friend of mine who was a mechanic at a Chevy dealer and told him what I was feeling. His first question was how many miles and had I done a transmission flush? I told him 85,000 and hadn't done one. He said that is the first thing to do since this is common with these trucks. He said that you will notice a slight shake or stutter when going up a a hill or accelerating, which is exactly what I had. He drove my truck and said right away that yes, this is what he saw all the time and to do the transmission flush. He couldn't believe the dealer didn't suggest this and that they didn't feel it. So I paid $100 for diagnostics, and I don't fell like they even checked it out. I also asked them to check out my rear passenger tail light because I keep getting an error. I told them that if I clean the corrosion out of the sockets it goes away for awhile, but keeps coming back and wanted to know what can be done to fix it. They charged me $55 to diagnose the issue and they tell me that one socket is corroded. Really?? That's what I told you coming in, I was looking for a little more for $55! Suggested replacing the wire harness which they didn't have but could order and it would cost me another $230 to replace. I was able to buy the wire harness for $50 and do the job myself in 15 minutes. I am really upset that I spent $165 for absolutely nothing and now have to go and get a transmission flush on top of all that. That should have been suggested before doing the diagnostics according to my friend. More

Good Services Very good Services, check for any recalls He.showed me the bill up front.He listen to the Question that I had ask him was satisfied. Very good Services, check for any recalls He.showed me the bill up front.He listen to the Question that I had ask him was satisfied. More