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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.3
820 Reviews

820 Reviews of Heiser Chevrolet Cadillac - Service Center

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September 16, 2020

They took the time to see what the issues were, and were very professional. I had a check engine light on for days, and when I got there, it was off. They still took time to look at. More

by RWDREHER5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Heiser Chevrolet Cadillac responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

September 14, 2020

Have nothing really to write, everything was in a timely manner, service staff were helpful and thorough, and the service I went in for was completed. Thank you More

by nmankowski42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and feedback. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

August 25, 2020

Wonderful team tto work with. Very efficient. Appreciate Nathan in serice us great. Also appreciated seeing Sherri who sold me the car. Love Heiser Chevrolet. More

by DEBDIREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and your 5-star review! We are so pleased to hear Nathan was able to go above and beyond to assure you had a positive service experience! We look forward to working with you again in the future!

August 18, 2020

I really enjoy the visit. I pull my car in and they ask me if I know where the waiting area is. Once in the waiting area, I go out and visit with the sales people and I enjoy it. The people are friendly an More

by RICHARD_FARCHIONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Heiser Chevrolet Cadillac responded

We are so happy you had a great overall experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

August 17, 2020

Scheduling did a great job of setting up appointment. This made it easy to get in and out with very little effort. They made sure that OEM products were used More

by MKCTETER
Recommend Dealer
Yes
Employees Worked With
Steven Hanke
Aug 17, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and 5-star review. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

August 17, 2020

Good , professional's excellent They helped me get financed after bankruptcy. They are very personal . excellent service center. The prices are fair. I would definitely recommend the More

by Badzinskidaniel4
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Braeger
Aug 17, 2020 -

Heiser Chevrolet Cadillac responded

First, congratulations on your new vehicle! We appreciate your business and feedback. We are so happy we were able to get you financed and make sure you had a great car buying experience with Heiser. We look forward to working with you again in the future.

August 17, 2020

Great service BUT U should give a MILITARY DISCOUNT , u give health care workers, paramedics, fire fighters a discount so why not the military? I’ve got 30 yrs in the army in a Infantry platoon protecting More

by Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 19, 2020 -

Heiser Chevrolet Cadillac responded

Bruce, thank you for your business and 5-star review! We actually do give a military discount, so please feel free to take advantage of this discount next time! I apologize you were not given it during your last visit, please reach out to the Service Manager Lana Finch so we can see what we can do to make it up to you. You may contact Lana directly by phone at 262-808-2735 or by email at alayna.finch@heiser.com

August 13, 2020

West Bend Heiser always gives us great service. They serviced two of our vehicles in one day and the service was awesome! We chose to take our Toyota here instead of to the Toyota dealer because of the More

by Trap200
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka, Steven Hanke
Aug 14, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and kind words. It is always our intention to make our customers our highest priority and assure they have a great experience. We are so happy the Heiser West Bend team did just that for you and your family. We look forward to seeing you again next time. Have a great weekend!

August 08, 2020

The staff in the service shop are top notch! Friendly, professional and accommodating! I’m glad I found a reliable team to bring my vehicle to when needed. More

by Genuinegirlforever
Recommend Dealer
Yes
Employees Worked With
Sorry forgot his name but the gentleman who drives the shuttle was awesome too! Great team all together , Service Team, Matthew Myszka, Steven Hanke
Aug 10, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and your high recommendation score. Our customers are our highest priority and I am pleased you had a great service experience with Heiser. We look forward to working with you again in the future.

August 02, 2020

Oil change done well again thanks . They had a computer screen that said discount for healthcare workers that day , i asked about it , they said i would get it , but must have forgot to give it to me . Do More

by MARCIA_JOANNE
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 03, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and feedback. Our customers are our highest priority and I want to apologize if that discount was missed. I am going to send your feedback to Don Meyer our Service Director in an effort to look you up in our system. If for any reason the discount was missed we want to honor it! Unfortunately in a review, the only information provided is your username "Marcia_Joanne," so if you could please reach out to Don by phone at 414-247-8984 or by email at dmeyer@heiser.com, we will happily look into this further for you. Again, I am so sorry if that discount was missed!

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