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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.3
820 Reviews

820 Reviews of Heiser Chevrolet Cadillac - Service Center

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October 28, 2020

Great job by all. Faster service than I expected. Very professional and welcoming when I arrived. Will recommend family to your dealership. Thanks again for job well done More

by CSWAFD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Oct 28, 2020 -

Heiser Chevrolet Cadillac responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 27, 2020

New customer. 1st service visit which was a very good experience. Nathan was excellent in explaining the work performed and welcomed me to the dealership and area. As a famous movie star once said, “I’ll More

by ALBER63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Nathan. We look forward to working with you again in the future.

October 27, 2020

My new 2020 Equinox has been in for repairs twice (9/10 Towed there and 9/23 dropped off) with nearly two weeks in their Service lot. Mote: I bought the vehicle on 8/11. Management feels that since this wo More

by THEJAEKES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Lana Finch, Matthew Myszka
Oct 28, 2020 -

Heiser Chevrolet Cadillac responded

Mrs. Jaeke, thank you for your business and feedback. After speaking to the Service Manager Lana Finch, I am under the impression that we are in the process of submitting a goodwill payment and maintenance on your behalf. Please just keep in contact with our team so we can take better care of you going forward. Please feel free to contact anyone below as needed: Rafael Rivera - General Manager by phone at 262-808-2705 or by email at rafael.rivera@heiser.com Lana Finch - Service Manager by phone at 262-808-2735 or by email at alayna.finch@heiser.com Don Meyer - Service Director by phone at 414-247-8984 or by email at dmeyer@heiser.com

October 19, 2020

You picked it up,had the exhaust state required thing done, serviced it washed it and then returned it. The gentleman that brought it and returned it was friendly. You all were efficient, and I thank y More

by KBAERO
Recommend Dealer
Yes
Employees Worked With
Lana Finch
Oct 19, 2020 -

Heiser Chevrolet Cadillac responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 15, 2020

Service was good as always, but was a little concerned that some of your employees were not wearing masks. This made me uncomfortable. Will wait until all of this is over before returning. More

by jljohnsonmmm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka, Steven Hanke
Oct 19, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and 5-star review. Our customers and employee safety is our highest priority. I want to apologize that you were uncomfortable and mention that we do offer a complimentary pick up and return delivery so you do not have to wait in the dealership. Regardless, I have sent your feedback to the Service Manager Lana Finch to investigate your concerns. If you have any additional feedback, please do not hesitate to reach out to Lana directly by phone at 262-808-2735 or by email at alayna.finch@heiser.com

October 15, 2020

My service writer was informational and professional. The children's area was convenient, as I had my 2 year old along. The quote I had gotten over the phone was exactly was my total was when the job was com More

by Kelsyjk1102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka, Steven Hanke
Oct 19, 2020 -

Heiser Chevrolet Cadillac responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 13, 2020

The Heiser experience is amazing. I have purchased many cars from them and every time they went above and beyond. Love this Family business a and will continue to support them in the future More

by MH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Joe Vicari Jr., Lana Finch, Rafael (Rafy) Rivera, Bryan Schultz
Oct 13, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your loyal business and 5-star review. Our customers are our highest priority and I am pleased you continue to have a great service experience with Heiser. We look forward to working with you again in the future.

October 11, 2020

I've Always had a pleasant & relaxed experience at Heiser Chevrolet Cadillac. Whatever you guys are doing.......Keep doing it. It's the reason why me & family members are repeat customers. A big thanks to More

by TKMEYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Vicari Jr., Service Team
Oct 12, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and feedback. We are happy we are able to continue to create a positive and memorable experience for you and your family. We look forward to working with you again in the future.

September 29, 2020

Great service and friendly staff. They took the time to make sure I was happy with my service . Always on time. Great service every time More

by ELLAFRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Nelson, Lana Finch, Service Team, Matthew Myszka
Sep 29, 2020 -

Heiser Chevrolet Cadillac responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

September 23, 2020

If you are concerned about your health and safety during COVID, Heiser took all precautionary measures to make me feel safe while my vehicle was being worked on. More

by WIFITGIRL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Molly Berg
Sep 24, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and 5-star review. We are doing our best to go above and beyond to maintain a clean and safe environment for both our customers and employees. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

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