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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.3
820 Reviews

820 Reviews of Heiser Chevrolet Cadillac - Service Center

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January 06, 2021

Very pleased with prompt service, courtesy shuttle and extended warranty coverage. Diagnostics were done within an hour while I waited as promised. Parts arrived and were install same day as expected. More

by snh7997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 31, 2020

Bought our vehicles there and have always been serviced with Heiser too. No other place has serviced our vehicles. Little to no issues and our vehicles are 2013 and 2014. More

by DAVID.OSGOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Heiser Chevrolet Cadillac responded

David, thank you for your continued business and feedback! Have a wonderful day!

December 30, 2020

These guys always give my truck a good look over for any upcoming issues or maintenance. They took great care of me and my truck and even gave it a wash. More

by WSCHELLINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Jan 04, 2021 -

Heiser Chevrolet Cadillac responded

Thank you so much for your continued business, kind words and 5-star review! Customer satisfaction is our number one priority and we are so happy to have meet your expectations! Have an amazing day!

December 30, 2020

Love going here. They are great to work with👍🏻👍🏻👍🏻 We since have moved to Iowa but our daughter still goes here and we will definitely be back for her and possibly ourselves if they won’t work with us More

by SKMUENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Dec 30, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you and your daughter have had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 29, 2020

Asked to have my car vacuumed was told not a problem, never got done 😡 Talked about a recall being done, was never told if it was completed or if I needed to come back 😡 More

by BSEELOW3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Dec 30, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

December 28, 2020

Will continue to bring both of my vehicles here for service. Did not have a good experience leasing at this location so we will see what happens when our lease expires soon. More

by dougmartin1216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Dec 28, 2020 -

Heiser Chevrolet Cadillac responded

Dear Doug, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to reach out to our General Manager Rafael Rivera directly by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

December 28, 2020

My experience with Heiser was good. I went in for a transmission problem on my 2017 GMC Sierra. GM covered the problem, and so far so good. The staff at Heiser was friendly and knowledgeable. Thanx More

by loneoak1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lana Finch, Service Team, Steven Hanke
Dec 30, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 24, 2020

The sales person we had listen to what we said and then helped us find that perfect vehicle,the service dept has been excellent in listening to our complaints and then either servicing our vehicle or makin More

by PMANSSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Genwich, Lana Finch, Matthew Myszka
Dec 28, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you in the future. Happy driving!

December 23, 2020

Amazing serivice. The gentleman was super helpful and knowledgeable! Gave me all sorts of info. Answered every question thoroughly. He was awesome! Thank you so much!! More

by KANDE1425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you in the future. Happy driving!

December 20, 2020

Nathan is always so helpful and kind. He gets me to school on time and my vehicle is ready by the end of the day. More

by TMMANZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the kind words! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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